Vishal Rohilla

Results-driven higher education administrator and Deputy Registrar with 6+ years of progressive experience in university administration, academic governance, regulatory compliance, student lifecycle management, examination administration, and digital transformation. Currently leading a 6-member team through Zoho Desk, overseeing helpdesk operations, stakeholder query resolution, service monitoring, and administrative coordination. Experienced in supporting the Registrar's Office, preparing Minutes of Meetings, tracking action points, and facilitating cross-functional execution of institutional decisions.

Strong expertise in UGC compliance, ERP implementation, examination systems, MIS, records management, SOP development, and process optimization.

Deputy Registrar - Singhania University - Jhunjhunu, Rajasthan

(2026-06)

Provide administrative leadership and operational oversight for the Registrar's Office, supporting effective coordination and execution of institutional administrative activities.

• Head and supervise a team of 6 members responsible for operational activities, service requests, coordination, and issue resolution through Zoho Desk.
• Manage and monitor the Zoho Desk helpdesk/ticketing system, ensuring timely allocation, tracking, escalation, and closure of queries and service requests.
• Supervise team performance, workload distribution, follow-ups, and service delivery to ensure efficient and timely resolution of stakeholder concerns.
• Coordinate with internal departments and stakeholders for resolution of academic, administrative, admission, examination, and technology-related issues raised through the helpdesk.
• Prepare and maintain Minutes of Meetings (MoM) for the Registrar's Office, documenting key discussions, decisions, responsibilities, and action points for effective follow-up.
• Support the Registrar's Office in administrative coordination, compliance-related activities, documentation, reporting, and implementation of institutional decisions.
• Contribute to process improvement and digitalization of administrative workflows through structured ticket management, reporting, monitoring, and follow-up mechanisms.

Joint Registrar - Singhania University - Jhunjhunu, Rajasthan

(2019-12 - 2026-06)

Administered end-to-end student lifecycle and managed comprehensive regulatory and digital transformation initiatives.

• Administered end-to-end student lifecycle — admissions, registration, and graduation — for 10,000+ students, reducing processing turnaround by 30%.
• Managed 250+ collaborators and institutes, including day-to-day queries, admission coordination, and IT-related issues.
• Ensured UGC compliance and supported regulatory inspections, academic ordinances, and statutory requirements.
• Managed 5,000+ examination entries per semester, including result declaration, transcripts, and certification, with a 99.8% accuracy rate.
• Led deployment of Thavertech & Juno ERP across 12 departments, cutting manual data entry by 60% and improving workflow efficiency.
• Implemented Mercer Mettl online examinations for 10,000+ students across 30+ examination cycles with full proctoring.
• Digitized academic records, reducing physical storage by 40%; automated MIS reporting, reducing report-generation time from 3 days to under 4 hours.
• Contributed to policy development, SOP formulation, governance frameworks, and training and mentoring of 15+ administrative staff.

Training Engineer – Electrical Maintenance - Ashoka University - Sonipat

(2019 - 2019)

• Supported campus electrical infrastructure and facility operations; developed process-documentation and institutional coordination skills that supported transition into higher education administration.

Bachelor of Laws - Laws - Arunachal University of Studies (2025)

Master in Business Administration - International Business & Marketing Management - Singhania University (2022)

Bachelor of Technology - Electrical Engineering - DCRUST Murthal (2019)