Vishal Sawant

Customer Support Executive with 4+ years of experience delivering high-quality support across phone, email, live chat, and CRM ticketing systems. Skilled in technical troubleshooting, complaint resolution, and order management. Proven track record of consistently achieving performance targets, maintaining record accuracy, and ensuring high customer satisfaction in fast-paced environments.

Customer Support Executive at Palred Technologies Pvt. Ltd. (PTron) (2024-01 – 2026-06)

• Delivered seamless omnichannel support via phone, email, live chat, and CRM ticketing systems.
• Resolved customer complaints promptly and accurately, consistently meeting daily KPIs.
• Provided technical troubleshooting for audio devices, smart wearables, and mobile accessories.
• Managed order tracking, cancellations, payment processing, warranty claims, replacements, and refunds.
• Maintained meticulous CRM records of all customer interactions and follow-ups to ensure complete issue resolution.

Customer Support Executive (Swiggy Process) at HRH Next Contact Centre Services Pvt. Ltd. (2020-01 – 2022-03)

• Handled live order issues, delivery delays, payment discrepancies, and refund requests in real time.
• Conducted Delivery Executive Experience (DEE) quality audits to improve overall operational service standards.
• Trained and mentored new hires on internal processes, CRM tools, and effective customer handling techniques.
• Consistently achieved target metrics for Quality Score, Average Handling Time (AHT), and attendance.
• Prepared performance and quality reports to assist management with process improvement initiatives.

Bachelor of Commerce in B.Com – Jaipur National University

Intermediate in CEC – Telangana Open School Society

Secondary School Certificate in SSC – Vivekananda High School