Vishal Srivastav

Experienced Gold Loan professional with over 11+ years of experience in Branch Operations, Gold Appraisal, Business Development, Team Management, and Customer Relationship Management. Proven expertise in handling complete branch operations, driving business growth, ensuring compliance, and leading high-performing teams. Promoted to Branch Manager based on consistent performance and leadership capabilities.

Branch Manager (Promoted from Branch Operations Manager) - Capri Global Capital Ltd.

(2022-06 - 2026-04)

Joined as Branch Operations Manager (BOM) in June 2022 and promoted to Branch Manager in 2023.

• Managed complete branch operations and overall business performance.
• Led and mentored branch staff to achieve monthly business targets.
• Responsible for Gold Loan sourcing, appraisal, disbursement and portfolio management.
• Ensured adherence to company policies, audit standards and regulatory compliance.
• Monitored branch profitability and operational efficiency.
• Built strong customer relationships to improve retention and business growth.
• Handled branch cash management and documentation.
• Conducted employee performance reviews and training.
• Coordinated with regional teams for business expansion and operational improvements.
• Managed customer escalations and ensured excellent service standards.

Branch In-Charge - IIFL Finance

(2021-06 - 2022-04)

• Managed day-to-day branch operations.
• Handled Gold Loan sourcing and disbursement.
• Supervised branch staff and customer service.
• Maintained branch compliance and documentation.
• Achieved branch business targets.

Branch In-Charge - Bandhan Bank

(2020-08 - 2021-04)

• Managed branch operations and sales activities.
• Built customer relationships and generated business.
• Ensured compliance with operational guidelines.
• Supervised branch administration.

Gold Loan Executive - HDB Financial Services Ltd.

(2019-02 - 2020-07)

• Gold appraisal and loan processing.
• Customer acquisition and relationship management.
• Documentation verification.
• Business development activities.

Gold Appraiser - IIFL Finance

(2014-06 - 2019-01)

• Gold purity testing and valuation.
• Loan documentation and processing.
• Customer servicing.
• Maintaining operational compliance.

Bachelor of Science - B.Sc. - Indira Gandhi National Open University (IGNOU) (2009) Delhi

Higher Secondary - CBSE (2005)

Secondary - CBSE (2003)