Vishal Tiwari

AWS-certified Cloud Support Engineer with 1 year of experience at Metanz, Gurugram. Skilled in troubleshooting AWS infrastructure, resolving incidents within SLA and monitoring cloud environments. Clear communicator who works closely with engineering teams to reach quick, well-documented resolutions.

Cloud Support Engineer - Metanz - Gurugram, Haryana

(2023 - 2024)

• Troubleshoot and resolve AWS issues across compute, storage, networking and database services, meeting SLA targets.
• Diagnose EC2 connectivity, IAM permission, S3 access and VPC routing problems using logs and CloudWatch metrics.
• Monitor infrastructure health and respond to alerts, escalating quickly to reduce downtime.
• Prioritise support tickets by severity and impact, and keep customers and stakeholders updated through email, chat and calls.
• Perform root cause analysis on recurring incidents and document fixes in the knowledge base to reduce repeat tickets.
• Assist with routine tasks such as instance provisioning, backups, snapshots and access management.
• Coordinate with DevOps and engineering teams on complex escalations.

B.Tech - Arya College of Engineering (2020 - 2024)