Vishal Variya

Detail-oriented Banking Operations professional with a rapid career progression at TCS, promoted to Subject Matter Expert (SME) within 1.5 years. Proven expertise in mortgage document indexing, classification, and Root Cause Analysis (RCA). Currently leading the pilot phase of a Human-in-the-Loop (HITL) project, specializing in AI data refinement and high-priority document extraction. Committed to maintaining 100% SLA compliance.

Subject Matter Expert (SME) - Tata Consultancy Service Ltd. (TCS) GIFT City - GIFT City

(2025-11)

Project name: HITL (Human-in-the-Loop) – Bank of America

• Extracted and validated critical data fields to ensure accuracy of system-generated outputs.
• Corrected system-extracted data to improve automation accuracy and reduce downstream errors.
• Maintained a 24-hour SLAs, ensuring timely and high-quality delivery.
• Contributed to improving overall process reliability by combining manual expertise with automation support.

Subject Matter Expert (SME) - Tata Consultancy Service Ltd. (TCS) GIFT City - GIFT City

(2025-05 - 2025-10)

Project name: Document Indexing – Bank of America

• Conduct "Root Cause Analysis (RCA)" on process discrepancies to identify gaps and implement corrective actions.
• Lead regular team huddles to discuss performance metrics, address challenges, and align on process improvements.
• Serve as a key point of contact for resolving team doubts and clarifying process-related queries, ensuring smooth workflow and accuracy.
• Support training and onboarding of new team members by sharing knowledge and best practices.
• Ensure adherence to SLA targets by maintaining high accuracy within defined TAT in process.

Associate - Tata Consultancy Service Ltd. (TCS) GIFT City - GIFT City

(2023-08 - 2025-04)

Project name: Document Indexing – Bank of America

• Identifying documents of Mortgage loan then Validation & Classification of documents by using Bank of America's platforms.
• Ensure adherence to SLA targets by maintaining high accuracy within defined TAT in process.

Bachelor of Commerce - Commerce - V.N.S.G.U, University (2023)

Higher Secondary - GSHEB, Board (2020)