Senior MIS Executive - American Oncology Institute - Nagpur
(2024-11)
- Developed and maintained data trackers for OPD/IP, Pet CT scan, and chemo patients
- Conducted daily counseling sessions and documented outcomes and analyzed cash and penal patient data for each service provided, collaborated with doctors to track counseling outcomes and treatment recommendations
- Monitored and reported on the number of patients seen in OPD and IPD daily
- Implemented telephonic counseling protocols for Pet CT scan patients and Created detailed reports on the types of tests (PSMA, DOTA, FAPI, FDG) done in a day for Pet CT scan patients, conducted telephonic counseling with Pet CT scan patients before their scans
Backend Executive (W-H part time) - Shah Nanji Nagsi Exports Pvt - Nagpur
(2023-08 - 2024-11)
- Collected real-time news updates through WhatsApp and utilized them to write insightful articles
- Efficiently entered data into the company's systems, ensuring accuracy and timeliness
- Demonstrated proficiency in uploading collected data onto the organization's app, facilitating seamless access for users
MIS Coordinator, Backend Executive - Mitthi Road Carrier - Nagpur
(2022-06 - 2024-11)
- Efficiently managed and organized driver and vehicle data to ensure accurate and up-to-date information
- Developed and prepared comprehensive reports for senior management, tailoring them to meet their specific requirements
- Generated tracking reports for drivers and vehicles, facilitating effective monitoring and analysis
- Maintained a meticulous record of pending and received payments from dealers, ensuring accurate financial data
- Collaborated with team members to streamline data management processes and improve efficiency
Senior Executive (MIS Coordinator, Backend Executive) - Startek - Gurgaon
(2019-05 - 2022-05)
- Maruti Nexa E-mail: Facilitated efficient communication by promptly receiving and responding to customer emails regarding Maruti Car purchases and servicing requests
- Streamlined workflow by promptly forwarding customer inquiries to the appropriate departments for resolution
- Demonstrated strong organizational skills by managing and analyzing data to create comprehensive weekly and monthly MIS reports
- Contributed to informed decision-making by providing insightful reports to top management
- Ensured accuracy and timeliness in report preparation and delivery to meet management's needs and expectations
Senior Executive (MIS Coordinator, Backend Executive) - Medbay India - New Delhi
(2016-11 - 2018-11)
LetsMD.com
- Managed and maintained data of hospitals, including doctor's experience, service timing, etc records also edited and uploaded photos of doctors and hospital departments on our website
- Coordinated with medical representatives and doctors for interviews
- Prepared weekly reports and presentations for senior management, showcasing the updated data and pending data
- Ensured efficient communication and collaboration with team members to ensure timely completion of tasks
Customer Care Executive and Backend Executive - Allsec Technologies Limited - New Delhi
(2012-06 - 2016-11)
- AskmeBazaar: Managed customer inquiries and addressed any issues related to the service at AskmeBazzar.com
- Monitored and tracked delivery records of the delivery team to ensure timely deliveries
- Assisted in maintaining high customer satisfaction levels by efficiently resolving customer concerns and providing exceptional service
- Maruti (On road assistance): Coordinated customer breakdown services, ensuring smooth and efficient handling of calls and timely arrangement of assistance
- Collaborated with technicians to gather detailed vehicle information, facilitating accurate identification of specific issues
- Streamlined data collection processes to enhance service improvement efforts
- Fostered effective communication between customers and technicians, ensuring a clear understanding of vehicle problems and efficient resolution
- Demonstrated strong organizational skills in managing multiple tasks simultaneously, resulting in improved response times and customer satisfaction
Customer Care Executive - Bcube IT Pvt. Ltd - Gurgaon
(2007-09 - 2009-03)
Oxygen Machine
- Resolved customer issues related to recharge coupons received from Oxygen Machine efficiently and promptly
- Received customer calls and provided excellent customer service, ensuring customer satisfaction
- Troubleshot and resolved problems faced by salespersons regarding recharge coupons from the Oxygen Machine
- Demonstrated strong problem-solving skills, ensuring smooth operations and increased sales revenue
- Collaborated with team members to improve the efficiency and effectiveness of recharge coupon handling process
