Senior Manager – Revenue Cycle Management/Revenue Assurance - SBU & CO LLP
(2026-02)
- Directed and manage end-to-end Accounts Receivable operations for mall.
- Maintain strong client engagement for timely invoicing and cash collection.
- Collaborate with cross-functional teams for dispute resolution and operational efficiency.
- Ensured compliance with internal controls and audit requirements through detailed documentation.
- Created and maintained month end reports for book closure.
- Supported Audit with documentation and query resolution.
- Working knowledge of end-to-end AP processes, including invoice validation, PO/non-PO invoices and 2-way/3-way matching.
- Understanding of vendor reconciliation, invoice ageing, payment processing and resolution of invoice/payment discrepancies.
- Familiarity with AP month-end activities, including accruals, provisions, GR/IR and coordination with GL teams.
- Knowledge of AP controls, approval workflows, vendor master management and audit requirements.
- Managed key aspects of the revenue cycle, including billing, receivables monitoring, collections, and dispute resolution and cash realization.
- Monitored DSO, ageing and overdue receivables, driving timely collection and supporting working-capital improvement.
- Ensured billing accuracy and revenue assurance through invoice validation, contract/commercial checks and resolution of billing discrepancies.
- Coordinated with Operations, Sales, Finance and customers to resolve disputes, improve billing efficiency and ensure timely revenue realization.
Manager – Account Receivable - Gupshup Technology India Pvt Limited - Mumbai, India
(2011-08 - 2025-12)
- Lead, mentor, and guide a team of billing professionals to ensure accurate invoicing, timely collections, and continuous process improvement.
- Resolved billing and collection deficiencies by executing internal audit recommendations, resulting in reduction in processing errors and improved cash flow.
- Successfully engaged directly with over 100+ customers to negotiate payments, resulting in an improvement in customer satisfaction scores and strengthened relationships.
- Conducted thorough analysis and reconciliation of accounts, ensuring compliance with contracts and improving reporting accuracy, which contributed to enhanced data management and streamlined operations.
- Streamlined invoice processing and validation by efficiently managing a high-volume workload, ensuring accurate and timely payments while reducing errors by implementing quality checks.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve customer satisfaction.
- Effectively resolved customer disputes through proactive communication and negotiation, while implementing credit control measures that reduced late payments.
- Fostered strong communication channels across all departments nationwide and with external collection services and national credit organizations, resulting in improved collaboration and an increase in collection efficiency.
- Provided reliable and accurate information to internal / external auditors and management that facilitated preparation of year-end financial statements.
- Designed and delivered comprehensive weekly updates on sales, cash collections, and project statuses, empowering senior management with critical insights for informed decision-making.
- Generated and presented comprehensive monthly MIS, Management, and Branch Reports to enhance decision-making and drive operational improvements across multiple teams.
- Created comprehensive documentation for new internal control procedures, enhancing operational efficiency and ensuring compliance with industry regulations.
Business Analyst – Business Intelligence - Hutchison 3 Global services (Now: Tech Mahindra) - Mumbai, India
(2008-01 - 2011-08)
I managed all the key analytical support by providing intelligence to various functions of the business based on research and analysis.
- Had actively worked on projects such as Churn and Retention Strategy, Coverage and Network Issue, Contact Centre performance and benchmarking and Customer satisfaction survey.
- Being the senior most team member, I play the role of a lead analyst and supervise the team and train new members on their technical and management skills.
- Worked with senior management in the business such as Chief Technical Officer, Vice President and Department Heads on projects they drove within the business.
Work Flow Analyst – Work Force Management team - Bharti "AIRTEL" Ltd - Mumbai, India
(2007-07 - 2008-01)
- Implementation & maintenance of new and existing reports based on call center agent's performance as per management requirement.
- Provided primary support for the creation and maintenance of agent schedules through data mining and half yearly and yearly agent performance.
- Generated and created impact summaries of the day's events on service levels and performance.
- Reported to all levels of management using analysis of data to offer recommendations.
Workforce Analyst and Customer Service Executive – 'Workforce and Management Team' - Bharti "AIRTEL" Ltd - Mumbai, India
(2005-03 - 2008-01)
Customer Service Executive – 'Care Touch' (Premium Customer Helpdesk) - Bharti "AIRTEL" Ltd - Mumbai, India
(2006-01 - 2007-06)
- Handled team in the absence of floor supervisor ensuring service level targets is met.
- Work with the support team to ensure service level requirements are exceeded.
- Trained newly joined customer service staff on the product and process of the company to ensure high level of customer satisfaction.
- Escalation and follow-up of cases requiring further action.
- Work with customers to ensure that contractual service expectations are exceeded.
- Answering calls in a prompt courteous manner.
- Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill.
- Possess effective communications skills, and work well with others at all levels.
- Streamlined the preparation of daily, weekly, monthly and various analytical reports.
- Answered inbound calls in support of customer needs.
