Vishnu G

Client-focused Operations & Support professional with hands-on experience coordinating client communication, documentation, and cross-functional workflows, backed by a track record of measurable impact: 99%+ data accuracy across 1,000+ client records reviewed monthly, 100% on-time service delivery, and a 25% reduction in service rework. Skilled in operational reporting, client relationship coordination, and process optimization, with strong interpersonal skills and working proficiency in Excel, Word, and Outlook for data tracking and documentation.

Customer Support Consultant at RM Education Solutions India (2024-04 – 2024-12)

• Slashed service rework by 25%, measured through reduced repeat client escalations, by proactively auditing operational workflows and correcting process discrepancies before they reached clients.
• Boosted operational efficiency by 20%, tracked via faster average resolution turnaround, by optimizing data validation workflows and standardizing client documentation practices.
• Maintained 99%+ data accuracy across 1,000+ client records monthly, verified through internal quality audits, by implementing rigorous cross-checks during high-volume data entry and reporting cycles.
• Delivered 100% on-time completion of client service commitments, confirmed against internal SLA tracking, by coordinating cross-functionally with internal teams on task assignments and workflow scheduling.

Shop Operations Manager at Family Business (2025-01 – Present)

Managed shop operations and client transactions while supporting family health responsibilities.

Competitive Examination Preparation — PSC/SSC at Self-Study (2017 – 2023)

Prepared for public sector recruitment examinations alongside family business responsibilities.

B.E. in Electronics & Communication Engineering – Anna University (2017)