INDEPENDENT AI | GEN AI CONSULTANT
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Performance-driven leader with over 21+ years of success in Service Delivery, Program & Product Management, and Digital Transformation, with a strong focus on architecting and delivering complex enterprise solutions leveraging Cloud (AWS), AI/ML, and Automation.
Architect & Consultant with deep expertise in Architecture, Design, Development, Testing, Performance Engineering, and Project & Release Management across open-source platforms, cloud infrastructure, and distributed systems. Proven ability to partner with C-level executives and senior stakeholders to drive technology strategy, focusing on YoY Growth, Revenue, Profitability, Process Efficiency, and Customer Satisfaction. Experienced in leading and mentoring diverse technical teams (Engineering, Architecture, Support) to deliver high-quality products and services within demanding timelines and budgets.
10-2024 — Present· Remote
As an independent consultant, my ability to work closely and effectively with cross-functional stakeholders is paramount to successful product/project outcomes. Acting as a crucial bridge between the technical execution (engineering teams) and the strategic/user-facing aspects of the business.
08-2021 — 11-2023· Gurgaon, India.
❖ Led a team of 150 engineers, managers, and delivery managers, ensuring efficient coordination and effective technical project management and delivery for international clients like Anglo American, Bausch, Viatris, Rio Tinto, etc.
❖ Headed NIIT's Stackroute Learning business line, driving growth through technical strategy, planning, and execution.
❖ Supported presales teams by creating sales funnels and assisting in client demos to showcase technical product/platform capabilities.
❖ Provided technical consultation and assistance in drafting RFP responses, aligning technical solutions with client requirements. Contributed to new product and platform solutions.
❖ Led L2 and L3 technical support teams for critical applications, overseeing maintenance and enhancements for optimal performance.
❖ Engaged with vendors and collaborated with Senior Leadership on technology budget allocations (CAPEX/OPEX), recruitment, and organizational initiatives.
Technology Transformation: Spearheaded a comprehensive digital transformation for Stackroute by engineering end-to-end customer journey processes and orchestrating a critical ERP migration from SAP to Microsoft Dynamics 365. This initiative optimized revenue generation workflows for the Finance team, resulting in substantial, measurable gains in operational efficiency and data accuracy.
Generative AI Powered Apps: Led a team in developing generative AI-powered SME, Regulatory, and Role-Play Bots, showcasing innovation in AI applications.
Sales & Presales Support: Streamlined 'Lead-to-Cash' via HubSpot CRM automation, achieving a 30% faster sales cycle and 100% ERP data integrity. Assisted presales by demonstrating product/platform capabilities, enhancing project pitches and client engagement.
Executive Presence: Exceptional stakeholder management skills, with a proven ability to influence and negotiate at the CXO and Board levels.
Growth Track Record: Proven history of scaling accounts from initial pipeline identification through to successful multi-million dollar closures.
03-2021 — 06-2026· Chennai, India.
❖ Spearheaded the creation and management of the Technical Product Roadmap, defining the end-user experience and ensuring seamless technical delivery.
❖ Partnered closely with the customer CEO and Business Head to lead the enterprise's technology infrastructure strategy, focusing on automation, cost savings, and service quality improvements.
❖ Collaborated with senior management to enhance customer experience through innovative technology solutions.
❖ Successfully migrated online course content from Vimeo to AWS Cloud, leveraging AWS Elastic Transcoder for media conversion and AWS CloudFront for hosting.
❖ Developed strategic IT direction, anticipating organizational needs and monitoring industry trends and innovations for technical recommendations.
❖ Ensured robust IT data security, risk management, and BCP processes, with diligent budget management related to technology spend.
❖ Introduced and implemented new concepts in CI practices, implementing all stages of the CI/CD pipeline, including version control, build, unit testing, deployment, and automation.
❖ Analysed and enhanced media transcoding processes, creating efficient technical pipelines and jobs using AWS Elastic Transcoder.
❖ Product Development: Partnered with Websignx to deliver "Outclass" features, enhancing online education through technical product delivery.
❖ Strategic Planning: Collaborated with the CEO to execute business models through technical product channels, optimizing multi-channel distribution and delivery.
❖ Cost Management: Implemented cost control measures that reduced IT operational costs, achieving an EBITDA margin of approximately 25% within three months.
03-2015 — 10-2020· Chennai, India.
❖Created and managed the Technical Product Roadmap, defined end-user experience, and ensured successful delivery through effective collaboration with UED, Engineering, Sales, and Account Management teams. Drove Go-To-Market (GTM) and product implementation.
❖ Partnered with the customer CIO/CTO to lead the technology infrastructure strategy, overseeing enterprise planning, project management, and execution. Identified and implemented opportunities for automation, cost savings, and service quality improvement.
❖ Developed strategic direction for IT services by anticipating organizational needs, monitoring industry trends, and creating long and short-term technology plans. Provided actionable recommendations to senior leadership.
❖ Ensured robust IT data security, risk management, disaster recovery (DR), and business continuity planning (BCP) processes, managing technology budgets.
❖ Developed and implemented strategic technology policies across the organization, ensuring alignment with overall business objectives.
❖ Collaborated with senior management to advance the customer experience by devising and deploying creative technology solutions aligned with organizational goals.
❖ Product Delivery: Partnered with Tracxn to deliver E-Socio Analytics, achieving a state-of-the-art architecture in a multi-million-dollar deal.
❖ Strategic Leadership: Involved in strategic planning, execution models, budget allocations, and P&L oversight for technical operations.
❖ Process Optimization: Analyzed current practices and introduced new concepts in the CI landscape, implementing all stages of the CI/CD pipeline for enhanced efficiency.
❖ Team Development: Led and organized a cross-functional technical team, collaborating with engineering, design, and other departments to deliver major features and product improvements efficiently.
02-2013 — 03-2015· Chennai, India.
Data Platform Transformation: Led a transformational initiative to create a new Enterprise Data Store, retiring a decade-old platform with 0% downtime.
Product Launch: Successfully launched AstraZeneca's Document Management and Publishing systems' Custom Templating in the reporting space, using a fail-fast model for rapid innovation.
08-2010 — 02-2013· Chennai, India.
❖ Center of Excellence: Established Centers of Excellence and practice groups for applied R&D, creating innovative tools and solutions in cloud computing, enterprise mobility, and advanced analytics.
❖ Framework Development: Conceptualized and architected frameworks and reusable assets, reducing development efforts by up to 40% in fixed-bid model engagements.
06-2007 — 07-2010· Chennai, India.
10-2006 — 05-2007· Chennai, India.
02-2004 — 10-2006
B. Tech · Computer Science Engineering and Technology
