Technical Specialist Professional - IBM India Pvt. Ltd.
(2026-02)
Security Monitoring & Incident Response
- Monitor and respond to IAM-related security events and incidents
- Provide security guidance and awareness training to employees and IT teams
- Assist with audits, and compliance initiatives.
Consultant II - Neudesic, an IBM Company
(2021-02 - 2026-01)
Security Monitoring & Incident Response
- Monitor and remediate security alerts across enterprise and Azure-integrated security platforms including Wiz, Microsoft Defender, Entra Identity Protection, ManageEngine and PhishER (KnowBe4).
- Monitor endpoint, network, and cloud security controls to maintain compliance with organizational and regulatory standards.
- Analyze logs, alerts, and reports to proactively detect suspicious or abnormal activity.
- Monitor and respond to IAM-related security events and incidents
- Assist with security risk assessments, audits, and compliance initiatives.
- Provide security guidance and awareness training to employees and IT teams.
IT Operations Coordinator - Neudesic, an IBM Company
(2021-02 - 2026-01)
- Serve as the primary coordinator for the IT ticketing system, ensuring all incidents, service requests, and changes are logged, prioritized, and resolved within SLA.
- Act as the central point of contact for IT tickets, managing lifecycle activities including logging, tracking, escalation, and timely resolution.
- Maintain accurate ticketing records, operational documentation, and status reporting while adhering to established procedures and SLAs.
- Monitor and manage IT ticket queues, coordinate with users, support teams, and vendors, and drive closure of aging tickets to maintain service quality.
Employee Lifecycle & IT Induction - Neudesic, an IBM Company
(2021-02 - 2026-01)
- Manage end-to-end employee onboarding and offboarding processes, ensuring SLA compliance.
- Manage Joiner–Mover–Leaver (JML) processes and identity lifecycle management, including onboarding, role modifications, transfers, and offboarding.
- Administer Microsoft Entra ID, Azure AD and Active Directory for user, group, role, and access management.
- Execute user provisioning, deprovisioning, access modifications, and identity lifecycle management across enterprise applications.
- Communicate onboarding/offboarding status with cross-functional teams.
- Deliver weekly IT induction and Information Security induction covering IT policies, asset usage, support portal overview, key security policies, incident reporting, and best practices for cloud and network security.
Audits & Compliance - Neudesic, an IBM Company
(2021-02 - 2026-01)
- Conduct hardware audits to validate asset lifecycle and compliance.
- Perform software audits to ensure proper license management.
- Execute GitHub audits to revoke access for dormant users and maintain security.
- Review user accounts for access management and asset reconciliation.
- Assist internal and external audits by providing compliance evidence, access reports, and governance documentation.
- Assist and coordinate External audits for Microsoft SSPA and HIPAA.
- Audit security tools (ManageEngine, Sophos/CrowdStrike, Intune) to verify compliance status.
Freelancer - Freelancer (Upwork.com and Freelancer.com)
(2015-08 - 2021-01)
Technical Support & Server Management
- Provide remote technical support for virtual and marketing servers, including installation and domain linking.
- Install and updated WordPress, CPanel, WHM; maintained server data backups on Dropbox.
- Assist with email marketing operations and IP delisting, updated Google Docs and reports.
- Manage end-to-end employee onboarding and offboarding processes.
- Administered Okta workforce Identity for user, group, role, and access management.
- Execute user provisioning, deprovisioning, access modifications, and identity lifecycle management across enterprise applications.
- Configure Single Sign-On in Okta for Application onboarding, implementing SAML and OIDC for secure application access.
- Collaborate with application owners and support teams to troubleshoot access issues and client secret rotations.
- Support Application Integration using SAML and OIDC, and Enterprise Access Management using Okta.
- Deliver training to new team members and maintain knowledge base documentation.
Service and Stores Coordinator - AGC Networks Ltd. - Hyderabad
(2007-06 - 2011-07)
- Assigned and tracked service tickets ensuring SLA compliance.
- Organized and audited service spares (PCB boards, Servers, Switches, Routers etc.,), updated consumption in SAP R/3.
- Conducted service reviews, site audits, and spares analysis and servicing.
- Performed data analysis and SLA performance tracking using Excel and SAP CRM/BW.
Team Lead - HTMT - Hyderabad
(2005-12 - 2006-05)
- Data Analysis and performance tracking of the team on daily, weekly and monthly basis.
- Prepared performance appraisals and action plans to improve team performance.
- Monitored the process knowledge of the team on a weekly basis.
Team Lead - Nipuna Services Private Limited - Hyderabad
(2004-10 - 2005-11)
- Installed BellSouth Internet services and configured routers with modems.
- Tracked team performance metrics and prepared appraisals and action plans.
- Trained first batch for INVISTA (SAP backend support).
- Monitored process knowledge and guided team members to enhance productivity.
Sr. Technical Support Engineer - VCustomer - Delhi
(2003-04 - 2004-09)
- Installed/uninstalled HP printer, scanner, and copier software.
- Provided hardware troubleshooting.
