Vishvanath Dalvi

Results-driven professional with 7+ years of experience in General Insurance, Two-Wheeler & Three-Wheeler Loan Process, Collections, Team Handling, Agency Management, Call Center Operations, and Sales Management. Experienced in people management, target achievement, vendor coordination, customer relationship management, process management, and Pan India operations handling. Strong expertise in handling operational teams, collection activities, telecalling operations, insurance sales processes, and business growth initiatives with a strong focus on productivity, customer satisfaction, and operational excellence.

Assistant Manager at Bike Bazaar Finance Company (2024-12 – Present)

• Managing end-to-end operations for Two-Wheeler and Three-Wheeler loan processes.
• Handling collection activities and ensuring timely recovery performance.
• Leading and managing field teams, tele-calling teams, and vendor partners.
• Monitoring daily productivity, collection efficiency, and target achievement.
• Coordinating with agencies and vendors for smooth execution of business operations.
• Driving team performance through regular reviews, training, and motivation.
• Managing customer escalations and ensuring timely resolution.
• Preparing MIS reports and performance analysis for management review.
• Maintaining portfolio quality and reducing delinquency levels.
• Ensuring compliance with company policies and operational guidelines.
• Handling Pan India operational coordination and process management.
• Supporting business growth initiatives and market expansion activities.

Senior Team Leader at Altruist Technology Pvt Ltd (2023-01 – 2024-09)

• Managed a large team for insurance sales and customer servicing operations.
• Responsible for achieving monthly sales and productivity targets.
• Conducted regular performance reviews and coaching sessions.
• Handled team motivation, attendance management, and productivity improvement.
• Monitored call quality, customer handling, and process adherence.
• Coordinated with internal departments for issue resolution and smooth operations.
• Prepared daily and monthly MIS reports for management.
• Managed escalations and ensured customer satisfaction.
• Trained new employees on process, product, and sales techniques.
• Ensured compliance with company standards and operational processes.

Team Leader at ISON Experiences Pvt Ltd (2020-12 – 2022-12)

• Managed telecalling and customer support teams.
• Handled daily operational activities and target management.
• Monitored team productivity and quality performance.
• Conducted regular team meetings and motivational sessions.
• Coordinated with management for process improvements.
• Supported customer issue resolution and escalation handling.
• Maintained reports related to team performance and operations.
• Ensured achievement of assigned targets and service quality standards.

Telesales Executive at Bajaj Allianz Staffing Solution (2019-02 – 2020-11)

• Handled outbound sales calls for insurance products.
• Generated leads and converted potential customers.
• Explained policy features and benefits to customers.
• Achieved monthly sales and productivity targets.
• Maintained customer database and follow-up records.
• Coordinated with customers for policy processing and documentation.
• Delivered excellent customer service and relationship management.

Bachelor of Commerce in B.Com – Swami Ramanand Teerth Marathwada University, Nanded (2016)