Data Research Analyst - Finacplus
(2025-06 - 2026-05)
Communicated directly with healthcare providers through outbound phone calls to verify and confirm executive contacts and titles.
- Updated C-level executive information in the directories of a US-based healthcare data company.
- Verified the correct spelling of executive names and designations through direct phone confirmation.
- Entered all changes, corrections, and newly acquired information into databases in the specified format.
- Maintained data accuracy, consistency, and quality standards across executive records.
Student Support Officer - Imagine IT
(2024-09 - 2025-03)
Purpose is to ensure Acumen Education has a structured process in place to track the performance of each International student throughout their course
- This procedure describes how Acumen will systematically monitor, record and assess the course progression of each student for each unit of course they are enrolled in
- Be proactive in notifying, supporting and counselling the students who are at risk of failing to meet course progression requirements
- For students, this procedure also describes the circumstances in which the acumen education will report students who do not meet Course Progress requirements via PRISMS
- This procedure also ensures acumen educations compliance with standard 8 of the national code and monitors the progress of each international student to meet the VET
- Quality Framework requirements of ensuring that the learner inculcates sufficient skills and knowledge to meet the relevant training package requirements
Associate – Account Management - Sutherland Global Services
(2023-06 - 2024-08)
Wayfair, is an e-commerce company that sells furniture and home goods online. Introduced supplier engagement program where-in allows customers to directly contact suppliers regarding their products that were purchased from Wayfair, handling post delivery issues having strong knowledge on their products. Basically, it is an email chain. Each and every email from that party is visible via comments.
- To monitor the conversation between the supplier and customer intervening when required
- Process a resolution to the customer upon suppliers recommendation including monetary aspects
- Transferring the tickets to the relevant teams based on the scenario using the transfer component
Senior Representative – Skip Agent - Synchrony Financial
(2016-04 - 2021-01)
Worked as an associate for Skip Collections, letting the customers know about their delinquent account
- Mastered all the soft skills required for a Management Professional
- Gained 35 hrs of Project Management Education(PDUs) from Solus Informatics Pvt. Ltd.
- Gained 20.5 hrs of Professional Learning Modules from Synchrony Learning Centre
- Acquired ample knowledge upon Project Management which includes 5 knowledge areas mapped with 10 process groups encompassing 47 processes
- Learnt numerous lessons from the modules of Harvard Mentor Manager
Service Analyst - Accenture
(2015-08 - 2015-12)
Worked as an Administrator and provided Technical assistance to Google North American Contact operation Customers. Creating service orders for replacing defective Nexus Devices or authorizing the service post validating all the troubleshooting and the inputs are taken exclusively from North American customers.
- Provides technical support for Nexus devices and network resources including administration.
- Installs, diagnoses, repairs and maintains hardware, software and related peripherals.
- Troubleshoot Network connectivity (LAN) issues
- Escalate the problem to the Technical Specialist & to Regional Team Lead(s) if not resolved.
- Installation of anti-virus.
- Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting.
- Adhering to the resolution time
- Management of user accounts and access controls to client data
- Reducing repetitive calls
- Root Cause Analysis for repeat call
Linux Administrator - IBM India Pvt. Ltd.
(2015-01 - 2015-06)
Managing the Infrastructure for IBM-AIX servers.handled L1/L2 Incidents/Requests logged against Infrastructure.
- File System Creation, deletion and modifications
- Creating new logical volumes, creating file systems, working with file system changes such as changing mount point, changing file system size. Good hands on Logical volume manager
- Fluency in OS Backup (mksysb) ,Restoration and System Configuration.
- User / Group Administration, Performance Tuning, NFS, System Hardening etc
- NIM Configuration, Managing NIM environments by Creating lpp resources and spot
- Performance monitoring and system tuning. Installation of software's and troubleshooting related with OS.
- Managing LPAR/DLPAR activities. Creating LPAR and installing AIX versions
- Patch installation and management.
- HMC Administration
- Backup & restoration using commands ( mksysb, tar etc.)
- Knowledge on WPAR
Sr. Technical Support Analyst - IBM India Pvt. Ltd.
(2012-01 - 2014-12)
Worked in a pooled environment which consists of the below Accounts MACY'S, & NASCO
- Supporting the second biggest Department Stores in the U.S., MACY*S Department Stores.
- Providing hardware support for all Macy*s Desktop, laptops, Printers and POS equipments.
- Checking the MACY*S Stores servers, Resetting the terminals, Controllers, and Sub-controllers. Configuring CICS, VPS, JES and RDS Printers to the Servers, and enabling them. Activating the Employee profiles in their specific regions.
- Assisting the users in mapping the network drives, ISP related issues, LAN accounts.
- Configuring mainframe printers to Terminals, recycling Terminal CRT's.
Wipro BPO
(2009-01 - 2011-04)
