Administration - OPD coordinator at Max Healthcare Institute Limited (2024-09 – Present)
Max Healthcare Institute Limited ("Max Healthcare") is one of India's largest healthcare organizations.
- Coordinated patient appointments, therapy, and follow-up visits.
- Educated patients on treatment plans and healthcare procedures.
- Managed patient records and ensured accurate data entry.
- Verified insurance information and processed billing.
- Acted as a liaison between patients, families, and healthcare providers.
- Handled patient inquiries and resolved any issues or concerns.
- Supported the billing department with insurance claims and payments.
- Scheduled appointments and managed physician calendars.
- Provided excellent customer service and patient support.
- Co-ordination with the patients and Guiding and assisting the patient and their attendants.
- Co-ordinated with the Patient and solving relevant issues regarding patient care and satisfaction.
- Work for the organizational profit and customer satisfaction at the same time.
- Taking initiative and an active part in other curriculum introduced by the organization.
- To deliver high personal standards for work assigned.
- To ensure smooth flow of patients
- To assign responsibilities, allocating resources and coordinating the activities of self and others to meet objectives efficiently and effectively.
- Build and maintain the relationship with internal and external customers.
- Maintains working relationships and communicates with all departments.
- Verifies that accurate room status information is maintained and properly communicated.
- Resolves guest problems efficiently and courteously.
- Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
- Enforces all cash-handling, check-cashing, and credit policies.
- Conducts regularly scheduled meetings of front office personnel.
- Monitor high balance guest and take appropriate action.
- Ensure implementation of all hospital policies and house rules.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Prepare revenue and occupancy forecasting.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
- Monitor all V.I.P 's special guests and requests.
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
- Review daily front office work and activity reports generated by Night Audit.
- Perform other duties as requested by management.
- Coordination with the patients in all OPD and IPD activities.
- Coordinate all the daily activities of Doctor.
- Planning outdoor OPD and international conferences.
Senior Patient Coordinator - (Oncology & Onco-Surgery) at Max Healthcare Institute Limited (2020-10 – 2024-09)
Max Healthcare Institute Limited ("Max Healthcare")
- Coordinated patient appointments, surgeries, and follow-up visits.
- Educated patients on treatment plans and healthcare procedures.
- Managed patient records and ensured accurate data entry.
- Verified insurance information and processed billing.
- Acted as a liaison between patients, families, and healthcare providers.
- Handled patient inquiries and resolved any issues or concerns.
- Supported the billing department with insurance claims and payments.
- Scheduled appointments and managed physician calendars.
- Provided excellent customer service and patient support.
Patient Desk Coordinator at Dr. R. M. L. Chaudhary Hospital (2018-10 – 2020-10)
- Assisted with front desk operations, including patient check-in and check-out.
- Maintained patient files and updated medical records.
- Supported the billing department with insurance claims and payments.
- Scheduled appointments and managed physician calendars.
- Providing excellent patient support during the patient visit in the hospital.
