Vivek Chaurasiya

CCNA-certified Network Engineer with 6+ months of experience in ISP NOC operations, progressing from L1 to L2 responsibilities. Experienced in network troubleshooting, switch configuration, MikroTik router support, and proactive network monitoring. Skilled in coordinating with senior engineers, and ensuring SLA compliance. Strong self-learner with hands-on exposure to real-time network issues and ISP environments.

NOC Engineer at Zess Network Pvt.Ltd (2025-09 – Present)

L1–L2 Operations

• Monitored ISP network infrastructure using NMS tools (Observium, Multiping, Weather map and Net Ai) to ensure high availability and performance
• Handled L1 works and performed L2-level troubleshooting for customer connectivity and network issues
• Diagnosed and resolved link down, latency, packet loss
• Configured and troubleshot network switches, including VLANs and port-level configurations
• Provided MikroTik RouterOS support, resolving issues related dynamic ip, bandwidth queues, and surfing packet loss
• Analyzed network alarms, logs, and traffic patterns to identify root causes
• Coordinated with senior/L3 engineers, field teams, and vendors during major incidents and outages
• Ensured SLA compliance through continuous ticket monitoring, timely escalations, and proactive follow-ups
• Documented incidents, resolutions, and operational procedures as per ISP standards
• Actively enhanced technical skills through self-learning and hands-on exposure in a live ISP environment

B.Sc in Computer Science – Keraleeya Samajam's Model College, Dombivli (2025-04)

HSC – Karamveer Bhaurao Patil, Vashi (2022-03)

SSC – R.T.P High School, Dombivli (2020-03)