Vivek Mandal

Project Associate (IT Project Manager) at Cognizant Technology Solutions (2023-10 – Present)

Led governance and delivery oversight for 5 strategic IT partners; defined project milestones, sprint goals, and risk mitigation plans across concurrent engagements.
Delivered measurable business impact: drove 20% YoY revenue increase for key partners by identifying and executing new IT service initiatives.
Architected an analytics-driven reporting framework in Tableau; re-engineered documentation and sprint review workflows to cut process cycle time by 45%.
Implemented customised KPI tracking dashboards to improve partner performance visibility and executive reporting cadence.
Collaborated across business, QA, and tech teams to ensure on-time sprint delivery with <5% scope deviation.
Integrated Google Gemini into daily project workflows (status reporting, meeting summaries, risk documentation), achieving a 30% improvement in personal productivity and faster turnaround on project deliverables.

Senior Project Associate at Creative IT Solutions (2022-09 – 2023-10)

Managed a distributed 20-member offshore development team; maintained 100% Agile compliance and on-time delivery across all project milestones.
Owned end-to-end project roadmaps — from requirements gathering and backlog grooming to sprint execution and stakeholder sign-off.
Reduced cost estimation cycle time by 30% by automating workflows in MS Project (MPP) and JIRA.
Facilitated daily stand-ups, sprint retrospectives, and release planning; maintained clean backlog hygiene in JIRA/Confluence.

Business Analyst at Renault Nissan Technology Business Center (2021-05 – 2022-09)

Drove SDLC-based change management for the Aftersales Document Management System; reduced document cycle time by 15% through structured release planning.
Authored user stories, BRDs, and BI reports that improved system usability by 35% YoY — validated by quarterly stakeholder satisfaction surveys.
Managed requirement workshops with global business stakeholders across India, France, and Japan, ensuring alignment on functional scope.

System Engineer at Tata Consultancy Services (TCS) (2017-01 – 2019-07)

Executed Card, System, and UAT testing for enterprise-scale solutions within Agile frameworks; maintained a <5% defect rate across all releases.
Led defect triage and resolution coordination between development and QA teams; reduced average defect-to-close time by 20%.

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