Regional Manager – Operations at EMRI GREEN HEALTH SERVICES (2020-06 – 2026-06)
Directed integrated regional operations across 16 districts for one of India's leading emergency healthcare service providers, ensuring uninterrupted 24×7 emergency medical services through three successive regional assignments. Led emergency service delivery, logistics, fleet and workshop operations, corporate administration, vendor management, budgeting, operational governance, EHS compliance, stakeholder engagement, and business continuity across geographically dispersed operations.
- Directed 24×7 multi-site operations across three regional assignments, leading 1,000+ employees and managing a fleet of 270+ emergency response vehicles, ensuring uninterrupted emergency healthcare services.
- Improved fleet availability from 80% to 97% through preventive maintenance, workshop coordination, vendor management, and asset optimization.
- Reduced emergency response time by approximately 30% through logistics optimization, efficient fleet deployment, and streamlined operational processes.
- Maintained uninterrupted emergency operations during the COVID-19 pandemic and state-wide industrial action through effective business continuity and crisis management.
- Strengthened operational governance through SOPs, KPI/KRA frameworks, MIS reporting, compliance reviews, and audit readiness, improving accountability and service quality.
- Collaborated with Government Departments, CMOs, District Hospitals, Medical Colleges, Police Administration, vendors, and cross-functional teams to enhance operational performance, regulatory compliance, customer service, and public health outcomes.
- Led regional administration covering workforce planning, vendor coordination, budget utilization, contract management, asset optimization, and continuous operational improvement.
Deputy General Manager – Planning, Administration & Operations at KAMUNA CREDIT COOPERATIVE SOCIETY LTD. (2019-05 – 2020-06)
Reported directly to the Chief Managing Director, leading strategic planning, corporate administration, governance, organizational development, and enterprise-wide business transformation. Directed Operations Managers and cross-functional teams, ensuring operational excellence, compliance, performance management, and process improvement.
- Established the KAMFIN Microfinance Division, developing its operational framework, governance model, and implementation strategy.
- Conceptualized and Implemented KAMUNA DIRECT and the LAKSHYA Performance Management Framework, strengthening governance, expansion, and performance management KPIs, and KRAs accountability.
- Standardized organization-wide SOPs, MIS reporting, compliance monitoring, and governance practices, improving operational efficiency, process standardization, organizational discipline and accountability.
- Partnered with executive leadership to drive strategic planning, business transformation, organizational restructuring, and operational excellence, receiving the CMD Award for outstanding contribution.
Zonal Manager at KAMUNA CREDIT COOPERATIVE SOCIETY LTD. (2017-01 – 2019-04)
Managed operations across 33 branches, 6 divisions, and 6 districts, leading 120+ employees and supporting over 2,000 Sales Associates. Responsible for branch operations, corporate administration, compliance, customer service, business development, and performance management.
- Improved branch operational efficiency across the zone through standardized processes, KPI-driven performance monitoring, branch reviews, and continuous improvement initiatives.
- Strengthened governance, compliance, audit readiness, customer service, and administrative controls across all branches.
- Built high-performing teams through coaching, mentoring, and structured performance management.
- Established strong relationships with customers, government agencies, and stakeholders, contributing to sustainable business growth.
Manager, Business Development at KAMUNA CREDIT COOPERATIVE SOCIETY LTD. (2015-02 – 2016-12)
Supported the Executive Director as second-in-command in strategic planning, business expansion, and cross-functional execution. Contributed to organizational growth initiatives, business development, operational coordination, and stakeholder engagement while supporting key management decisions.
Assistant Regional Manager at SAHARA INDIA (2005-01 – 2015-02)
Led regional corporate administration, integrated facility management, operational governance, and financial administration across multiple Sahara Group businesses, supporting approximately 50 branches across three districts. Managed office infrastructure, facilities, administration, vendors, compliance, EHS, internal audits, and regional coordination while overseeing financial governance and business support functions.
- Directed corporate administration and integrated facility management for regional and branch offices, ensuring efficient infrastructure, workplace administration, and uninterrupted business operations.
- Managed office infrastructure, facilities, utilities, vehicles, assets, inventory, and administrative resources, maximizing operational efficiency and asset utilization.
- Oversaw vendor contracts, AMC services, housekeeping, security, transport, and infrastructure maintenance, improving service quality, compliance, and cost efficiency.
- Strengthened Environment, Health & Safety (EHS) through workplace inspections, fire & safety compliance, infrastructure maintenance, and safe operating practices.
- Standardized administrative procedures, documentation controls, compliance reviews, and internal inspections, improving governance and operational discipline.
- Led regional administration covering workforce planning, vendor coordination, budget utilization, contract management, asset optimization, and continuous operational improvement.
- Coordinated cross-functional activities involving Administration, Operations, HR, Finance, Legal, Banking Partners, Vendors, and Government Authorities to ensure seamless regional operations.
- Supported regional planning through resource allocation, MIS reporting, operational analytics, and administrative performance monitoring.
- Managed finance governance, budgeting, banking operations, treasury coordination, statutory compliance, and audit readiness to support business continuity and organizational performance.
- Directed asset lifecycle management for office infrastructure, IT assets, office vehicles, furniture, and equipment through preventive maintenance, documentation control, and optimum resource utilization.
- Conducted internal audits, compliance reviews, surprise inspections, and documentation verification to strengthen operational governance, regulatory compliance, and risk management across regional and branch offices.
- Coordinated branch expansion, office relocation, infrastructure upgrades, and facility readiness projects, ensuring timely execution with minimal business disruption.
- Supervised office transport and vehicle administration, supporting inter-branch coordination, employee mobility, and operational continuity.
- Developed MIS reports, operational dashboards, compliance reports, and management reviews to support planning, resource optimization, and executive decision-making.
- Oversaw financial governance, budgeting, treasury coordination, banking operations, statutory compliance, and audit readiness, ensuring strong financial controls and business support.
- Partnered with Corporate Office, Regional Management, Government Authorities, Banking Partners, Vendors, and cross-functional teams to improve governance, operational efficiency, and customer service.
Computer Officer | Senior Officer | Systems Executive at SAHARA INDIA (1995-09 – 2004-12)
Established a strong technology and analytical foundation supporting future leadership in operations, corporate administration, and business management
- Managed MIS reporting, database administration, operational reporting, IT infrastructure, transaction processing, and business analytics supporting regional operations.
- Developed FoxPro-based automation solutions, administered SQL databases, coordinated software implementation, and improved operational efficiency through technology-enabled process improvements.
