Vivek Narayanan

Data-focused professional transitioning into Data Analytics after 3+ years managing high-volume operational data, reporting, and issue resolution in enterprise environments. Certified in SQL, Python, and Power BI, with hands-on project experience building interactive dashboards, automating data pipelines, and querying cloud data warehouses (AWS Glue, Athena, Redshift). Brings a strong operational foundation in data accuracy, SLA management, and root-cause analysis directly into analytics work.

Seeking an entry-level to junior Data Analyst role in Chennai.

Customer Support Associate (Chat) - Sutherland

(2024-04 - 2026-07)

• Manage real-time chat interactions, analyzing recurring issues to identify trends and escalation patterns.
• Consistently meet/exceed KPI and quality targets within defined turnaround times.

Ad Moderator - Majorel

(2020-04 - 2023-08)

• Reviewed digital content against quality and compliance guidelines; tracked moderation accuracy metrics.
• Flagged recurring policy-violation patterns, contributing to a measurable reduction in escalations.

Customer Care Executive - Teleperformance

(2018-09 - 2019-07)

• Analyzed customer account and transaction data to resolve queries, sustaining a first-contact resolution rate above 90%.
• Maintained structured interaction logs and flagged recurring issue trends for process-improvement review.

Service Delivery Executive - Neeyamo Enterprise Solutions - Madurai

(2016-04 - 2018-02)

• Managed and validated high-volume HR operations data (10,000+ records/month) across systems, maintaining 98%+ accuracy against SLA.
• Built Excel-based (Pivot Tables, VLOOKUP) status reports and trackers used directly for leadership and SLA governance reviews.
• Investigated data discrepancies and partnered with cross-functional teams to resolve them within SLA timelines.
• Redesigned reporting templates, cutting report preparation time by 40%.

B.E. - Computer Science - Bharath Niketan Engineering College, Anna University (2015)

HSC - KACA Arunachalam Hr. Sec. School, State Board TN (2011)