Vivek Pushpakar

Dedicated customer service professional with strong communication skills and passion for delivering exceptional customer experiences. Seeking a Customer Support/Service Executive role to leverage technical troubleshooting expertise, problem-solving abilities, and interpersonal skills to build lasting customer relationships and exceed organizational goals.

Technical Support & Network Management Intern at Netcamp Company (2024-08 – 2024-09)

• Provided technical support to end-users, resolving connectivity and system issues with 90% first-contact resolution rate
• Diagnosed and resolved network issues, improving system uptime by 15% and reducing customer downtime
• Documented troubleshooting procedures and created knowledge base articles for common customer issues
• Managed multiple support tickets simultaneously, ensuring timely customer communication and satisfaction

Customer Service & Security Analyst (Virtual Internship) at Deloitte (2025-08 – 2025-09)

• Analyzed customer access issues and implemented identity management solutions to improve user experience
• Developed security solution designs that balanced customer convenience with data protection
• Conducted threat analysis and risk assessment, communicating findings to stakeholders in clear, actionable terms
• Collaborated with team members to resolve complex customer security concerns

Campus Ambassador & Student Relations at Tryst, IIT Delhi & SahiCollege Mentoring (2022 – 2022)

• Managed and resolved 50+ student queries and complaints with 95% satisfaction rate
• Served as primary point of contact for 200+ students, providing exceptional customer service and support
• Demonstrated strong interpersonal and communication skills while managing diverse stakeholder concerns
• Built lasting relationships and maintained positive brand image through responsive, empathetic support

Bachelor of Computer Applications in Computer Applications – United Institute of Management, Allahabad (2023 – 2026)

Senior Secondary – Adarsh Shikhsha Niketan Inter College (2021 – 2021)

Secondary – Shree Mahaprabhu Public School (CBSE) (2017 – 2017)