Vivek Singh

An enthusiastic IT Engineer with the necessary drive and determination needed to resolve Technical issues regarding Networking; Software/Hardware of PC/Desktop, OS, Antivirus etc. Possessing effective organizational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments. Experienced in providing motivation, guidance and an up to date technical consultancy service to both colleagues and clients.

Now looking for a new and challenging Desktop and network engineer position, one which will make best use of my existing skills and experience and also further my development.

Sales Representative - P.K. AGENCIES - LUCKNOW

(2012-01 - 2014-11)

• Handling Sales representative's sale retail products

Hardware and Network Engineer - DATA ASSETSS (Authorized 'HCL' Partner) - LUCKNOW

(2017-01 - 2018-11)

• Installed, upgraded, and verified hardware and software applications
• Assisted end users in using new and existing technology; provided coaching and one-on-one training
• Managed laptops, desktops, and printers companywide
• Authored second-line support team manuals and maintained support standard operating procedures

Hardware and Network Engineer - KARVY INNOTECH (Formerly known as HCL Services Limited) - LUCKNOW

(2018-12)

• Handling Hardware and Network from 'Indian Oil' Project call
• Handling Hardware and Network from 'Dalmia Chini Mill Jawaharpur' Project call
• Handling UPCB Operations and supporting Router Installation
• Installation of desktops and supporting peripherals
• Installation of all operating system, application & server
• Installation of printer, scanner & other hardware devices
• Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment
• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals
• Return defective equipment to maintenance inventory, document customer repairs, and maintain and restock parts inventory to maintain spare parts levels
• Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network

Desktop and Network Support Engineer - RELIANCE RETAIL (CTDI) - LUCKNOW

(2023-01)

• SCC operation
• Ticket assignment at HPSM tool
• Mail mark wan team and support FE
• Installed, upgraded, and verified hardware and software applications
• Assisted end users in using new and existing technology; provided coaching and one-on-one training
• Managed POS, NETWORK, Desktops, and printers companywide
• Authored second-line support team manuals and maintained support standard operating procedures

Post-Graduation - M.com - Kanpur University (2011)

Graduation - B.com - Kanpur University (2009)

Intermediate - U.P. Board (2006)

High School - U.P. Board (2004)