Procurement Manager - Uday Electrical Industries
(2023-08 - 2025-10)
- Identify and evaluate suppliers for electrical components (e.g., copper wires, insulation materials, circuit breakers)
- Develop long-term sourcing strategies to reduce costs and ensure reliability
- Monitor market trends (like copper/aluminum price fluctuations)
- Build and maintain relationships with suppliers and vendors
- Conduct supplier audits and performance evaluations
- Negotiate contracts, pricing, and delivery terms
- Collaborate with production and planning teams to forecast material requirements
- Ensure timely procurement to avoid production delays or excess inventory
- Use ERP systems (like SAP or Oracle) for tracking orders and inventory
- Optimize procurement costs without compromising quality
- Analyze cost breakdowns and identify savings opportunities
- Manage procurement budgets and report variances
- Ensure all procured materials meet industry and safety standards (e.g., ISO, IEC)
- Coordinate with quality teams for inspections and approvals
- Work closely with logistics and warehouse teams
- Handle import/export procedures if sourcing internationally
- Mitigate risks like delays, shortages, or geopolitical issues
Engineer IT - OPS - Accolite Digital India Pvt Ltd
(2022-11 - 2023-03)
- Continuously monitor servers, applications, and networks
- Handling incidents, outages, and troubleshooting issues
- Detect and respond to outages or performance issues
- Troubleshoot problems quickly and restore services
- Perform root cause analysis (RCA) after incidents
- Follow escalation processes when needed
- Checking dashboards and alerts
- Fixing tickets or incidents
- Running scripts or deployments
- Attending team syncs or incident calls
- Improving automation or system reliability
Technical Support Lead - Sri Anagha Communications - Asus Authorized Service Center
(2019-10 - 2022-03)
- Led technical support operations for ASUS products, ensuring high-quality service delivery
- Managed a team of support executives and technicians, improving productivity and service efficiency
- Handled complex technical issues, escalations, and customer complaints
- Coordinated with service engineers for diagnostics, repairs, and resolution
- Ensured adherence to service standards and turnaround times (TAT)
- Maintained service records, reports, and documentation
- Improved customer satisfaction scores and reduced complaint turnaround time
- Streamlined support processes for faster issue resolution
- Trained and mentored team members on technical and customer handling skills
Contract Administrator - Novartis Health Care Pvt Ltd
(2017-08 - 2019-05)
Manages complex contracts to ensure agreements are fully executed according to Terms. Creating a contract workspace for master services agreements, sub-agreements, and stand-alone agreements and maintaining contracts using templates in the Ariba & Coupa Tool.
- Knowledgeable about changing commercial terms, revising clauses and sections in MSA contracts, and producing international contract documents such as Master Services Agreements (MSA), Project Agreements, SOWs, Amendments, CDAs, Work Orders, and Change Work Orders using English and bilingual language templates
- Launch DocuSign
- Collaborate with Senior Sourcing Managers, Coordinators, and Legal team to create contracts and interface with senior leadership at the Director level
- Conduct supplier duplicate checks for new contract requests in Ariba & Coupa application
- Amendments to MSA Contract folder, including owner name, internal stakeholders, procurement leads, and legal group
- Contract drafts are created using standard templates for all types of contracts, including Master Services Agreements, Amendments, CDA/NDAs, MNDA, Project Agreements, SOW, Project Work Orders, Change Work Orders, Software License Agreement, EULA, Software Subscription Agreement, and Consulting Services Agreements
- Initiating the DocuSign process for final negotiated and approved documents, as well as uploading fully executed contracts documents
- Handling purchase requisition approvals, creating POs, and dispatching them to the AP team for payment request approval
- Working on a Contracts Cleanup Project to standardize contract metadata across all active contracts in Ariba
- Generating contract reports from MyContract, analyzing them, and forwarding them to clients
Process Developer (PD) Procurement supply chain Management (PSCS) VM COE (S2P), SAP (CLM) & PO processing (Req to PO) SAP (SRM) - GENPACT INDIA PVT LTD
(2010-12-16 - 2016-04-04)
Extended experience in overall Operations, Procurement, Supply chain, Supplier setup and Maintenance, and International Banking (EFT- Domestic and International Payments). Able to prioritize and handle multiple tasks.
- New Supplier set ups for GE Energy
- Due diligence (Bridger check)
- Adding/updating Pay terms/pay method for the suppliers
- Bank set ups
- Deactivation/Reactivation of Suppliers
- Took over the complete OCDB process for GE energy, uploaded contract documents in SAP(R12), updated Payment Terms and Bank set ups
- Complete database management for GE energy suppliers-Activations & De-activations, Maintenance Non-Pos, Supplier set ups in Oracle 11i for various ERP systems maintained by GE Energy
- Maintaining the Vendors in our Database for GE Energy
- Presentation of weekly and monthly dashboard to customer and maintaining high level SOP, Process Maps, VLOOKUP and reporting
- Attending Weekly Calls
- Keep motivating the people and driving the team to handle the pressure of high volume on Support central cases
- Allocate work, delegate responsibilities to team, and constantly review the performance to understand and execute required changes in the Team
- Efficiently maintained Productivity report, Error Report, PKT, AES Report and quality check for the AES roll out
- Imparted Training to almost entire Team on Vendor Master Maintenance and also in Reverse transaction
- Successfully cross Trained and reviewed the performances of team members for newly hired and who fell in the PIP
- Successfully trained the Team on New applications (ERP, R12,SAP)
- Joined on board as Process Associate within 18 months promoted to Process Developer
- Couple of Bronze, Silver and extra miller Award for Individual Excellence
- Working as system Admin for Contract management on SAP CLM
- In the new transition we prepared SOP's and Process Maps for Contract Management
- We are giving the Training for the Category Managers to create Contract document in SAP CLM
- Creating Master Services Agreement (MSA) & General Services Agreement (GSA)
- Taking the required Contract Information from the client over phone and supporting to create a Contract document Template
- Preparation of Amendment on Contract documents and if necessary, Addendum to the existing Contract document
- In Supplier management we search for the supplier query allows you to quickly find a specific supplier by the number of Attributes
- We will check the contract reports in the Advance Reporting
- We will generate contract reports like Authoring report, Expiration Report and Cycle time report in SAP CLM
- Analyzing the data and sending the reports and required information to the requesters for spend Analysis
- We will send the reports for the clients on monthly basis as per there requirement
- Worked on a project for AstraZeneca process to upload of Contract documents in ARIBA Tool within the given time, appreciated, rewarded by Clients and Management team
- Create Purchase orders for a shopping cart for the categories – MRO, Direct Orders and Supplies & Services, and IT category in SAP SRM
- The process involves reviewing the cart details and supporting document required to place a PO
- Process various types of PO change notifications (POCN) requests
- Processing Invoice resolution, PO closed out and also helping user to do confirmation on goods receipt
- Provided support services to other process as well Procurement Helpdesk to solve the queries regarding Vendor Management and PO processing
- Maintaining process update tracker and share with team through SharePoint
- Prepare weekly and monthly Dashboard reports for both CLM and Spend Analysis processes and sending to clients
- Maintained consistency of 100% Quality till date and also good production standards
- Expert in creating MSA folder in SAP(CLM) Tool
- Expert in preparing metadata for all types of supporting contract documents in CLM Tool
- Preparing weekly & monthly dash boards on productivity
- Prepared Naming convection for 16 different contract documents and got Client Approval in new transaction
- Received Superior performance Award twice within a year for outstanding performance in new transition
- Received Bronze award for customer centricity
- Received Star of the month Award for quick learning and efficiency
- Received Bronze award for individual Excellence
Customer Care Executive - Tata Business Support Services Ltd
(2008-01-16 - 2010-06-02)
- Worked as a Customer Care Executive for 121 Front End Process, which includes taking inbound calls from customers regarding inquiries, requests, and Complaints
- Worked as a Customer Care Executive for the Outbound Pre-OGB Process. As the process includes calling the customer if the customer line is barred and retaining the customer by offering suitable Add-on Packs
- Worked as a Customer Care Executive for TTSL Backend VAS Process. The process includes processing the Request for the Name & Address Modification as per the customer's request. By using Oracle & Metaframe Applications and also worked for the KASH (Kya Aap Santusht Hai). As it includes calling customers and resolving the issue of the customer as why they are not satisfied with the services
- Working As Customer Care Executive for TTSL Backend Non-Tech Process. It includes Complaints regarding Agency & Churn Related
- Helping in publishing the Daily, Weekly, fortnightly and monthly MIS to the client and the management
