Vortex Ai Corporation

Motivated professional with hands-on experience in inbound & outbound domestic call-centre operations, customer handling, and accounting. Quick learner, team player, and effective communicator dedicated to delivering excellent service and first-call resolution.

Customer Service Executive - Domestic Call Centre

(2023-01 - 2024-12)

• Handled inbound customer calls — addressed queries, complaints, and service requests with professionalism.
• Conducted outbound follow-up calls for customer satisfaction, feedback, and promotional campaigns.
• Delivered consistent customer satisfaction through active listening, empathy, and timely issue resolution.
• Adhered to QA guidelines while maintaining a warm, natural, and engaging communication style.

Accounting Intern - Local Accounting Firm

• Assisted with invoice generation, billing, and financial record maintenance using Tally and Busy.
• Supported data entry, documentation, and account reconciliation under senior guidance.
• Gained practical exposure to financial records and client data management.

B.Com - Shri Ram Group of Colleges

Intermediate – 12th - IIC Muzaffarnagar (2023-12)

High School – 10th - IIC Muzaffarnagar (2021-12)