Front Office Manager - Beeza Club House - India
(2025-11-05)
- Handling VIP arrivals, special requests, and personalized guest service to enhance guest satisfaction.
- Monitoring reservation systems, room allocation, and occupancy levels to maximize revenue.
- Training, mentoring, and evaluating front office staff for SOP compliance and service excellence.
- Managing guest complaints, resolving issues promptly, and ensuring guest retention.
- Preparing daily revenue reports, MIS, and front office operational reports for management review.
Front Office Incharge - The Malabar Escape
(2025-02-02 - 2025-10-27)
- Supervised front office staff, delegated tasks, and ensured compliance with hotel procedures and SOPs.
- Oversaw reservation management, room blocking, and guest arrival coordination.
- Handled guest feedback, service recovery, and escalated major concerns to higher management.
- Monitored lobby functioning, guest movements, luggage handling, and transport arrangements.
- Maintained front office inventory including keys, stationery, and guest amenities.
Front Office Executive - Hotel Caesar Palace
(2024-06-02 - 2024-12-30)
- Coordinated group arrivals, MICE events, and business guest bookings.
- Handled telephone operation, wake-up calls, and internal communication flow.
- Ensured compliance with hotel policies, safety standards, and operational procedures.
- Managed inventory of room keys, luggage handling support, and guest amenities.
- Prepared daily revenue, shift summaries, and front office reports.
Front Office Executive - Abab Plaza (ABAD Group)
(2023-05-27 - 2024-05-05)
- Managed daily front desk operations with a focus on guest handling and hospitality service.
- Coordinated check-in/check-out activities while ensuring data accuracy.
- Provided administrative support including document filing, correspondence, and record keeping.
- Assisted in training junior front office staff on SOPs and guest service protocols.
- Managed guest complaints, concerns, and escalated major issues to management.
Receptionist & Reservation - AL Muntazah Plaza Hotel Doha - Doha, Qatar
(2021-11-26 - 2023-02-15)
- Coordinated with all departments to ensure international guests had a comfortable stay.
- Handled billing, payments, refunds, and maintained financial accuracy at the front desk.
- Prepared daily reservation reports, revenue summaries, and occupancy forecasts.
- Ensured guest satisfaction by resolving complaints and providing quick solutions.
- Maintained reservation database, room inventory, and overbooking control.
Front Office Supervisor - Carnoustie Ayurveda Wellness Resort - Alleppey, Kerala, India
(2016-08-10 - 2021-09-30)
- Supervised complete front office operations including staff schedules and shift handling.
- Trained and mentored new front office staff on service standards and SOP compliance.
- Handled escalated guest complaints and ensured timely resolution.
- Managed billing, financial reconciliation, night audits, and daily front office reporting.
- Oversaw lobby operations including security checks, guest routing, and transport assistance.
