Abhishek Raj

Healthcare operations leader with 5+ years of progressive experience in hospital administration, front office management, staff supervision, billing, and regulatory compliance.

Currently

Manager – Operations at a Gurugram hospital; previously advanced through four promotions in under four years – from Front Office Executive to Deputy Manager, Operations – at a Ranchi superspeciality hospital. MBA in Hospital Management and Ph.D. in Healthcare Administration, with doctoral research on technology-enabled HR and administrative systems in hospitals. Skilled in NABH compliance, process improvement, manpower planning, and cross-functional team leadership.

Manager – Operations at Aiman Healthcare (2026-02 – Present)

• Oversee day-to-day hospital operations, coordinating clinical, nursing, administrative, and support departments to ensure uninterrupted patient care.
• Supervise patient admission, discharge, billing, documentation, and OPD/IPD workflows, ensuring compliance with hospital policy and quality standards.
• Direct housekeeping, security, pharmacy, maintenance, and vendor management to maintain a safe, hygienic, patient-friendly environment.
• Optimize manpower utilization and prepare duty rosters; resolve operational issues through effective team coordination and improve departmental efficiency.
• Ensure regulatory compliance and maintain hospital records; handle patient grievances and implement process improvements that enhance patient satisfaction.

Deputy Manager – Operations at Pulse Superspeciality Hospital (2021-02 – 2025-12)

• Progressed through four promotions in under four years: Front Office Executive (Feb 2021) → Front Office Assistant Manager (Jul 2022) → Front Office Manager (Jan 2024) → Deputy Manager, Operations (Mar 2025).
• Built front-office and operational expertise across patient registration, billing, and service quality before assuming hospital-wide operational responsibility.
• Progression reflects consistent performance recognition and sustained expansion of operational and managerial scope.

Ph.D. in Healthcare Administration – Sellinus University (2022-09 – 2025-12)

MBA in Healthcare & Hospital Management – SRM University (2022-09 – 2024-11)

B.Sc. in Zoology – Shri Krishna University (2018-08 – 2021-05)