Wan

Reliable Hospitality management focused on running smooth daily operations and creating a welcoming environment for guests. Experienced in managing front desk operations, supervising staff, and handling day-to-day guest requests efficiently for 3 years in hospitality industry.

(OJT) Front office department - Mcrow hotel luxury redefined

(2022-12 - 2023-04)

• handling reservations, check-ins, and billing to room assignments, concierge services, and cross-department coordination

Guest service Associate - Impertiv hospitality pvt ltd

(2023-06 - 2024-01)

• manage the reception area, Customer Relationship Management (CRM) or property management software and handle check-ins and check-outs, process payments, and resolve customer inquiries to ensure a seamless and welcoming experiences

Supervisor Adminstration - Amrit cement limited /meghalaya

(2024-06 - 2024-11)

• ensures efficient daily workflows. Core duties include training staff, managing schedules, overseeing administrative budgets, and streamlining office procedures
• act as a key liaison between senior management and support personnel to maintain high productivity

Associate Food and beverages service - Reliance pvt ltd /Jio world center, Mumbai - Mumbai

(2026-01)

• delivering hyper-personalized, anticipatory guest experiences across the centre, and in floor VIP and celebrity Guest
• Core duties involve curating guest satisfaction, executing flawless tableside service, upselling premium luxury item and products and managing inventory

12th - Khliehriat higher secondary school (2020 - 2020)

Diploma in Aviation and hospitality management - Aviation and hospitality management - Jetwing institute of Aviation and hospitality management (2021 - 2022)