Wilson Ngangom

Customer-focused professional with over one year of experience at Jio World Center, delivering exceptional customer service in a luxury hospitality environment. Skilled in relationship building, customer engagement, negotiation, upselling, and problem-solving. Passionate about sales and business development with the ability to understand customer needs, build trust, and contribute to business growth.

Customer Service Professional - Jio World Centre

(2025-01)

• Served 100+ guests daily while maintaining luxury service standards.
• Increased premium product sales through upselling and personalized recommendations.
• Resolved customer concerns professionally while maintaining high service standards.
• Worked efficiently under pressure during large-scale corporate and public events.

BA (2026)

12th Grade

10th Grade

Diploma - Aviation, Hospitality & Tourism Management - Infovalley Educational & Research (P) Ltd.