Darshan Panchal
Technical Support Agent | Power BI | Microsoft Office
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About
Seeking a challenging position where I can utilize my skills in Advanced Excel, Power BI, Data Entry, and Live Technical Support to contribute to organizational growth while enhancing my professional knowledge and experience.
Experience
Technical Support Agent - Blitz Infocom Pvt Ltd. - India
(2023-08 - 2026-03)
- Assisted customers with domain registration, hosting purchases, and renewal services.
- Provided support for WordPress installation, website setup, and email configuration.
- Resolved server-related issues, website errors, and hosting technical problems.
- Guided customers in selecting suitable online services and hosting plans.
- Handled customer queries through calls, chat, and email with quick issue resolution.
Technical Support Agent - Onyx Multi Services - India
(2021-02 - 2023-06)
- Managed technical support for domains, web hosting, and website migration services.
- Configured business emails, DNS settings, and SSL certificates for clients.
- Troubleshot server downtime, website access issues, and WordPress errors.
- Assisted customers with hosting renewals, upgrades, and account management.
- Maintained high customer satisfaction by providing effective technical assistance.
Customer Care Support Executive - Assero Multi Services Pvt. Ltd. - India
(2020-01 - 2020-06)
6 Month Internship
- Managed customer records and service reports using Advanced Excel.
- Handled inbound and outbound calls to resolve customer queries related to online services.
- Assisted customers with domain purchases, hosting services, and website-related support.
- Coordinated with technical teams to ensure timely issue resolution and customer satisfaction.
Education
Course - Website Management and Support Area - Prime Institute (2015-01 - 2017-12) Ahmedabad, India
Course - Server Management Course - Prime Institute (2016-01 - 2017-12) Ahmedabad, India
