Darshan Panchal

Seeking a challenging position where I can utilize my skills in Advanced Excel, Power BI, Data Entry, and Live Technical Support to contribute to organizational growth while enhancing my professional knowledge and experience.

Technical Support Agent - Blitz Infocom Pvt Ltd. - India

(2023-08 - 2026-03)

• Assisted customers with domain registration, hosting purchases, and renewal services.
• Provided support for WordPress installation, website setup, and email configuration.
• Resolved server-related issues, website errors, and hosting technical problems.
• Guided customers in selecting suitable online services and hosting plans.
• Handled customer queries through calls, chat, and email with quick issue resolution.

Technical Support Agent - Onyx Multi Services - India

(2021-02 - 2023-06)

• Managed technical support for domains, web hosting, and website migration services.
• Configured business emails, DNS settings, and SSL certificates for clients.
• Troubleshot server downtime, website access issues, and WordPress errors.
• Assisted customers with hosting renewals, upgrades, and account management.
• Maintained high customer satisfaction by providing effective technical assistance.

Customer Care Support Executive - Assero Multi Services Pvt. Ltd. - India

(2020-01 - 2020-06)

6 Month Internship

• Managed customer records and service reports using Advanced Excel.
• Handled inbound and outbound calls to resolve customer queries related to online services.
• Assisted customers with domain purchases, hosting services, and website-related support.
• Coordinated with technical teams to ensure timely issue resolution and customer satisfaction.

Course - Website Management and Support Area - Prime Institute (2015-01 - 2017-12) Ahmedabad, India

Course - Server Management Course - Prime Institute (2016-01 - 2017-12) Ahmedabad, India