Customer Success Manager
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As a Senior Implementation Specialist at Talent Recruit, I manage the post-sales process of our SaaS product for HR-Tech clients, ensuring successful and timely implementation, customer satisfaction, and upsell opportunities. I have generated a quarterly upsell target of 2,50,000Rs by creating change and integration request documents and becoming a trusted advisor for the clients' strategic and transformation plans.
With five years of experience in customer success, implementation, and sales, I have developed strong customer orientation, retention, and complaint resolution skills. I have also enhanced my knowledge and skills in operations management through pursuing an MBA degree from MIT School of Distance Education. My goal is to leverage my expertise in SaaS product implementation and operations to deliver value and growth for Talent Recruit and its clients.
