Yamuna Devi

A highly motivated and committed Software Test Engineer with 4 years of experience. Good technical knowledge and excellent troubleshooting skills with the ability to understand the business requirements. Proven ability to interact with Managers and Technical Personnel.

Good Interpersonal

Skills. Innovative with quest and zeal to understand and learn trending technologies. A good team player with the ability to work in all sorts of environments.

Associate - Projects; Software Tester - Cognizant Technology Solutions - SIRUSERI - SEZ, Chennai

(2012-12 - 2017-03)

Title: Individual and Family Plans.

Client: CIGNA [Clinical IT QA - Core].

Project: The IFP Project deals with providing health insurance to individuals and families. TUO is a product of Colibrium, through which the user can enrol online for insurance policy. This data is passed to CIL [Cigna Integration Layer] in the form of Insurance Update XML.

Cigna Integration

Layer (CIL) will perform business validation and this data is sent to HPS. HPS will take care of payment. Then it creates a Create service in IBOR [Individual Book of Records]. After successful installation, all the enrolment and eligibility data will be sent to CED [Central Eligibility Database].

Operating Systems: Windows XP.

Tools: QC, ALM, Rally, Oxygen XML Editor, SOAP UI, Putty, WinSCP.

Database: Oracle SQL Developer.

• Worked in the Agile Testing Methodology and performed various levels of testing such as Functional, Regression and Performance.
• Active involvement in the Sprint Planning and attending Daily Scrum Calls thereby updating clients with the appropriate status on the work items.
• Involved in database table, flat file, and XML and SOAP UI response validations
• Performed Functional Testing and Web Service Testing.
• Prepared test cases based on the scope and the business acceptance criteria defined by the client.
• Review of test cases as per the client requirement documents.
• Involved in the Test Data Preparation mainly XML mock ups using the Oxygen tool.
• Recording issues in ALM and tracking them to closure.
• Provided support to the automation team and system integration team.
• Conducted Knowledge Transfer Sessions to the new team members and was involved in the preparation of the artefacts for the whole project.
• Preparing the Test Result Documentation corresponding to every code deployment in the project after each release.
• Implemented the Automation Techniques to handle the enormous amount of data as part of the Data Mining Activity.
• Handled critical deliverables working in parallel with onsite project leads and clients.
• Communicating with the onsite counterparts through mails regarding the daily progress of our project.
• Documenting the test procedure for different types of batch jobs runs along with the desired screen shots so as to utilize them as a reference for upcoming release’s test execution purpose later by the successors in the team.

AR Caller; Client Support Specialist - Velan Info Services - Coimbatore

(2025-03 - 2026-09)

Client: Advanced Spine and Pain Interventions. A Front Desk Job basically encompasses handling inbound calls involving receiving calls primarily from the patients regarding the office visits to see the doctor, Sales Representatives regarding their medical products or medical service promotions, Customer Service Representatives from different Facilities and various Hospitals inquiring about their referral patients, Representatives from many Pharmaceutical Companies showcasing their new medication advancements and their effectiveness in treating the patients, Live Representatives from the Insurance Companies investigating the claims, also requesting information about the prior authorization services with regard to the medical services provided by us, and so on. Appointments could be for a New Patient Visit, an Established Patient Visit, a Referral Patient Visit, a Follow Up Visit, Pain Pump Refill, Pain Pump Adjustment with the Provider, Medication Management once every 4 weeks and/or once every 12 weeks, Prescription Refills for the respective Pain Medications prior to the corresponding Procedures and/or Surgeries, and a consultation office visit for having a discussion with the Pro

• New Patient Registration - On boarding new or referral patients onto our system.
• Scheduling or Rescheduling or Cancelling Appointments for a New Patient.
• Scheduling or Rescheduling or Cancelling Appointments for an established Patient.
• Creating new patient cases and/or updating existing patient cases with the medication requests from the patient and also with clarifications from the patient if any.
• Creating cases or updating existing cases regarding the prescription refill for the pain medication(s) and also other non-pain medication(s).

B. Tech - Biotechnology - PSG College of Technology, Coimbatore (2008 - 2012)

HSC - Srinivasa Vidhyalaya Matriculation Higher Secondary School, Udumalpet (2008 - 2008)

SSLC - Srinivasa Vidhyalaya Matriculation Higher Secondary School, Udumalpet (2006 - 2006)