Yash Rajani

Strong IT professional with MBA focused in IT specialization from Indus University -IIMS, Ahmedabad. I loved to work in target and details-oriented environment. Hands-on experience in manual testing, test case design, bug tracking, and test documentation.

Trainee customer support executive - Goodpick technologies private limited

(2025-11 - 2026-03)

• Experience in task management, ticket handling, and SLA (Service Level Agreement) management to ensure timely resolution of issues.
• Hands-on experience in handling client support tickets, identifying concerns, and providing effective solutions.
• Experience in managing multiple live project implementations across different industries.
• Skilled in understanding client requirements and providing suitable system solutions.
• Conducting product/module demonstrations for clients to explain system functionalities and workflows.
• Managing client implementation sheets, project documentation, and requirement documents during project execution.
• Experience in automation, B2B, and service-based project implementations.
• Strong coordination with clients and internal teams to ensure smooth project delivery.
• Knowledge of multiple ERP modules including: Sales, Purchase, HRMS, Inventory, Transportation, Accounts, Service Desk, Task Force, Push Alerts

ERP functional consultant - Softhealer technologies - Rajkot, Gujarat

(2024-06 - 2025-06)

• Analyzed client requirements and provided estimations, followed by the preparation of detailed documentation.
• Communicated effectively with developers to ensure accurate understanding and implementation of client needs.
• Customized and tested Odoo modules to align with business processes and functional specifications.
• Prepared documentation from scratch and implementation in ODOO ERP like Garage management system, manufacturing uom, manufacturing checklist, manufacturing custom fields.
• Resolved client support tickets and delivered timely solutions along with proper documentation.
• Developed and organized index modules to improve system navigation and usability.
• Captured detailed screenshots and recorded demonstration videos to explain module features clearly.
• Designed and documented comprehensive test cases to validate custom functionalities.
• Conducted module functionality comparisons between standard Odoo and custom implementations to ensure consistency and performance.
• Proficient in the functional flow and configuration of various Odoo ERP modules including Sales, Purchase, Accounting, Inventory, Manufacturing, CRM, Website, Timesheet, Point of Sale (POS), Expenses, Human Resources (HR), and Time Off.

Trainee Business Analyst - D365 CRM Functional - Dynatech Systems - Ahmedabad, Gujarat

(2023-08 - 2024-03)

• Microsoft Dynamics 365 sales Hub CRM.
• Microsoft Dynamics power Apps.
• Dual write F&O to Dataverse.
• Microsoft copilot Studio.
• User stories, User manual, Test Cases, Test Documents.
• Microsoft Visio
• MOM – Minutes of meeting.
• Azure.

Master of Business Administration - IT specialization - INDUS UNIVERSITY (2023)

Bachelor of Business Administration - DR. VR GODHANIYA COLLEGE (2021)

Higher Secondary School Certificate Examination - SAINT JOSEPH SCHOOL (2018)

Secondary School Certificate Examination - SAINT JOSEPH SCHOOL (2016)