Team Lead – AR & Billing at Altos Global Pvt. Ltd. (2025-04 – 2026-06)
- Led the Accounts Receivable and Medical Billing team to achieve daily productivity and quality targets.
- Supervised end-to-end AR and Billing operations.
- Reviewed aging reports and prioritized high-value outstanding accounts.
- Managed denial resolution and claim appeals.
- Coordinated with clients and internal stakeholders for issue resolution.
- Prepared daily, weekly, and monthly MIS reports.
- Ensured compliance with client SOPs and quality standards.
- Conducted quality audits and implemented process improvement initiatives.
- Trained and mentored new employees on Medical Billing, Accounts Receivable, Insurance Follow-up, Denial Management, and client processes.
Team Lead at DMS RCM (2024-06 – 2025-03)
- Managed day-to-day operations of the Accounts Receivable team.
- Distributed workload and monitored team productivity.
- Conducted regular team meetings and performance reviews.
- Assisted the team in resolving complex claim denials.
- Prepared operational reports and client updates.
- Ensured adherence to quality and turnaround time (TAT) requirements.
- Trained newly hired associates on AR fundamentals, Medical Billing, Revenue Cycle Management (RCM), Insurance Follow-up, and Denial Management.
Senior AR Associate at AGS Health (2022-09 – 2024-06)
- Worked on insurance follow-up for outstanding medical claims.
- Reviewed denied, rejected, and underpaid claims.
- Contacted insurance companies through calls and payer portals.
- Ensured timely reimbursement and minimized aging.
- Maintained accurate account documentation.
- Assisted team members with process-related queries.
- Supported new joiners through process training and knowledge sharing.
Senior AR Associate at R Systems (2021-01 – 2022-07)
- Managed Accounts Receivable for US Healthcare clients.
- Followed up with insurance companies regarding unpaid claims.
- Resolved denials and payment discrepancies.
- Reviewed Explanation of Benefits (EOBs) and Electronic Remittance Advice (ERAs).
- Worked with multiple payer portals.
- Coordinated with internal teams for claim corrections.
- Assisted in training new associates and maintaining process documentation.
Senior AR Associate at ISys Softech Private Limited (2018-06 – 2020-12)
- Performed end-to-end Accounts Receivable activities.
- Followed up with insurance companies for outstanding claims.
- Reviewed EOBs and ERAs to identify payment variances.
- Worked on denied, rejected, and unpaid claims.
- Documented account activities accurately.
- Achieved daily productivity and quality goals.
- Assisted in onboarding and training new employees on Medical Billing basics, AR workflow, Insurance Follow-up, and claim documentation.
