Yash Singh

Versatile IT professional with 6+ years in Genesys Engage Voice Engineering and 1 years of server administration experience, including Active Directory, DNS, and DHCP. Aiming to contribute to modern cloud-based contact center and infrastructure environments while ensuring secure and efficient operations.

Voice/Desktop Engineer - Anaptyss India Pvt Ltd - Gurugram, Haryana

(2025-11 - 2026-03)

• Handled deployment and management of Genesys Voice, IVR development, IRD, GVP/GAX components, and small-scale contact center infrastructure setup.
• Managed end-to-end system administration including server setup, configuration, and maintenance; enforced user access controls and security policies; monitored system health and uptime; and resolved technical issues to ensure reliable and secure operations.

Consultant - Moksa Technologies India Pvt Ltd - Gurugram, Haryana

(2022-03 - 2025-10)

Working as Associate Consultant to manage and deploy some major aspect of Genesys Voice/Genesys Engage components and provide support to establish better environment for Customer Support.

• Creating, development of IVR, Routing and GVP/GAX and also monitoring tools like CCPulse, Pulse, or Grafana.
• Generating, modifying, and testing on interactive reports with HYPERION tool.

Executive Infrastructure Services - CS Infocomm Pvt Ltd - New Delhi, New Delhi

(2021-11 - 2022-02)

Services to manage and deploy some major aspect of Genesys Voice, IVR development/deployment, IRD, GVP/GAX components and build new infra for Contact Centre.

• Administered Active Directory, DNS, and DHCP services, including user provisioning, group policy implementation, and access management.
• Configured and maintained DNS zones and DHCP scopes, ensuring efficient IP address distribution and network reliability.
• Troubleshot and resolved server and network issues to minimize downtime.

Telecom Engineer - Concentrix Services India Pvt Ltd - Bengaluru, Karnataka

(2019-04 - 2021-11)

Genesys engage platform would provide an absolute setup for Customer support (Voice, Email and Chat) with its applications Configuration Manager, Solution Control, Interactive Routing Designer(IRD), Interactive Voice Response (IVR), Toll Free Number (TFN) extending controls and monitoring with Genesys Pulse and CxInsight Tool for reporting.

Server Administrator/Exam Incharge (Contractual) - Sify Technologies - Lucknow, Uttar Pradesh

(2016-05 - 2017-08)

Worked as a Contractual Exam Support Engineer from 2015 to 2017, supporting large-scale online examinations such as IIBF and CMAT for semi-government organizations.

• Managed end-to-end exam centre operations as Centre Incharge, including candidate handling and smooth execution of exam sessions.
• Installed and administered servers, ensuring high availability and secure configurations during critical exam windows.
• Designed and maintained network infrastructure, handling LAN/WAN setup, IP management, and real-time troubleshooting to prevent disruptions.
• Coordinated with central teams for data synchronization, system monitoring, and issue resolution while ensuring strict compliance with security and operational protocols.

Server Admin & Network Admin - SEWS Academy - Lucknow, Uttar Pradesh

(2014-01 - 2016-08)

Skilled in Windows Server administration with experience in Active Directory, DNS, and DHCP configuration. Knowledgeable in VM management, including server provisioning, monitoring, and troubleshooting in virtual environments.

Master's in Computer Application - Computer Application - Sikkim Manipal University Distance Education (2015 - 2018)

Bachelor's in Computer Application - Computer Application - Integral University (2008 - 2012)

Intermediate/12th - BMJB Inter College (2005 - 2008)

HighSchool/10th - SVMHSS (2003 - 2005)