Yash Tripathi

Professional with 4 years and 2 months of combined experience in Business Analysis, project Analysis, service Management and operations management across manufacturing and telecom domain, and supporting Service Now ITSM platform operations.

Experience in Network Optimization (Ericsson) Business Analysis & Project Execution (Astral Ltd.), with exposure to incident handling, SLA monitoring, and ITIL based service processes.

Senior Associate Consultant at Infosys (2025-06 – 2026-04)

• Supported enterprise-scale ServiceNow ITSM operations for ExxonMobil, ensuring seamless handling of incidents, service requests and operational support activities.
• Managed and monitored incident and request queues, driving timely resolution and maintaining compliance with defined SLA commitments.
• Acted as ServiceNow Anchor within the PMO team, coordinating with cross functional teams and stakeholders to track deliverables, escalations, and service performance.
• Collaborated with ITSM and ITAM teams to facilitate request fulfillment, issue resolution and operational process improvements.
• Developed knowledge based articles and completed structured on-the-job training in ServiceNow ITSM processes, contributing to improved support efficiency and user self-service adoption.

Network Engineer at Ericsson Global India Private Limited (2022-12 – 2023-03)

• Performed network performance analysis, optimization, and troubleshooting activities to improve service quality and operational efficiency.
• Monitored and analyzed key network KPIs, identifying performance gaps and supporting corrective action planning
• Collaborated with cross-functional teams to resolve network issues and ensure timely execution of optimization initiatives.
• Prepared operational reports and documentation to support performance tracking and decision-making.
• Conducted network quality assessments and recommended improvement opportunities based on data-driven analysis.

Executive at Astral Ltd. (2018-09 – 2021-08)

• Generated weekly and monthly business performance reports, providing insights to support operational and strategic decision-making
• Conducted feasibility assessments and cost-benefit analyses for projects, new product initiatives, and market expansion opportunities.
• Analyzed procurement, sales, and operational data to identify trends and recommend process improvements.
• Coordinated with vendors and cross-functional teams to ensure alignment of requirements and timely project execution
• Supported project planning activities by evaluating engineering and commercial data to improve productivity and resource utilization.
• Prepared business recommendations and performance reviews to address operational challenges and support organizational goals.

Intern at GAIL (India) Limited (2024-06 – 2024-07)

MBA Summer Internship

• Analyzed global gas market structures.
• Conducted an In-depth examination of the Indian natural gas pricing regimes.
• Analyzed gas demand across various sectors such as Power, fertilizers and CGD.

Master of Business Administration in General Management, Oil & Gas, Energy Transition – University of Energy and Petroleum Studies (UPES) (2023 – 2025)

Bachelor of Technology in Electronics & Telecommunication – College of Engineering Roorkee (2014 – 2018)