Yashasvi Borkar

Analytical and detail-oriented M.Tech graduate in Electronics and Communication Engineering with professional experience and a strong foundation in engineering principles, problem-solving, data analysis, process improvement, and technical documentation. Skilled in MS Excel, reporting, stakeholder communication, and cross-functional collaboration. Adept at understanding complex systems, identifying opportunities for improvement, and delivering effective solutions in dynamic environments.

Excited to learn new technologies and committed to contributing effectively across engineering, technology, operations, analytics, and project-driven environments.

ANALYST INTERN at SCALESAGE SOLUTION LLP (FUNDOOCAREER.COM) (2025-12 – Present)

• Handled a cross-functional Analyst role spanning Business Analysis, Project Coordination, Market Research, and Social Media Strategy to drive data-driven decision making.
• Gathered, analysed, and documented business requirements (BRD), ensuring alignment between stakeholders and technical teams.
• Utilised MS Excel (KPIs tracking, data analysis) to identify trends and generate actionable insights.
• Coordinated with cross-functional stakeholders to manage project timelines, deliverables, and workflow efficiency.
• Conducted secondary research and competitor analysis to support business strategy and identify growth opportunities.
• Analysed social media performance metrics (engagement, reach) to optimise content and marketing effectiveness.
• Created reports and presentations to communicate insights and support strategic decisions.

SENIOR EXECUTIVE at HEXAWARE TECHNOLOGIES (2024-12 – 2025-03)

• Analysed customer satisfaction KPIs using Excel to track performance trends and identify service improvement opportunities.
• Conducted root cause analysis on recurring service issues and proposed workflow enhancements, reducing repeat cases.
• Collaborated with internal teams to improve process documentation and ensure SLA compliance.
• Maintained high-quality standards, contributing to consistent performance recognition.

EXECUTIVE at HEXAWARE TECHNOLOGIES (2023-08 – 2024-12)

• Managed high-volume customer interactions while maintaining quality and resolution accuracy.
• Applied structured problem-solving methods to resolve escalations efficiently.
• Identified recurring complaint patterns and shared insights with team leads for process improvement.
• Received "Star Achiever" and "Best Quality Work of the Quarter" awards for consistent performance excellence.

M.TECH in COMMUNICATIONS ENGINEERING – G.H. RAISONI COLLEGE OF ENGINEERING (AUTONOMOUS), NAGPUR (2026-06)

B.E. in ELECTRONICS ENGINEERING – DR. BABASAHEB AMBEDKAR COLLEGE OF ENGINEERING AND RESEARCH, NAGPUR (2021-10)

DIPLOMA in ELECTRONICS ENGINEERING – PRIYADARSHANI POLYTECHNIC, NAGPUR (2011-06)