Leader - Sales Operations - Niveus Solutions Private Limited
(2024-06)
- Monitor and reconcile customer accounts to ensure accuracy and prompt payment collection.
- Send customer invoices, statements, and payment reminders.
- Follow up and communicate with customers regarding outstanding invoices and payment discrepancies.
- Collaborate with the internal and external stakeholders to address the inquiries and resolve any issues impacting payment collection.
- Maintain up-to-date customer records with accurate billing and contact information.
- Follow Up on Purchase orders through Internal and External Stakeholders.
- Payment followup on Google Partner Service fund for delivered professional services and accelerate deal closure for competitive and strategic deals.
Senior Team Lead - HuB operations - FLIPKART
(2023-10 - 2024-05)
- Recruited, interviewed, and On Boarded delivery agents to strengthen and expand the hub's delivery team.
- Partnered with the HR department to create job postings and implement recruitment strategies, attracting highly qualified candidates.
- Managed cash collection, accounting, and reconciliation processes using ERP systems for accuracy and transparency.
- Prepared and distributed daily work assignments by creating Runsheets/Pickup sheets for WM teams.
- Conducted background checks and verified employment eligibility for prospective delivery agents, ensuring compliance with policies.
- Established and monitored performance metrics to evaluate delivery agent productivity and effectiveness.
- Conducted regular performance reviews, providing constructive feedback to foster professional growth and development.
- Coordinated schedules and assigned delivery routes to optimize efficiency and meet stringent customer delivery timelines.
- Collaborated with cross-functional teams, including customer service and logistics, to streamline delivery operations and address customer inquiries or issues effectively.
Senior HR Associate - AMAZON ERC
(2022-01 - 2023-03)
- Escalated and resolved discrepancies or issues related to employee interactions, including Leave of Absence, accommodations, and other employee relations concerns, ensuring timely intervention and resolution.
- Accurately entered and reviewed employee data in HRIS and payroll systems, maintaining data integrity and compliance with deadlines.
- Provided subject matter expertise to associates and leadership on HR practices, systems, and available resources.
- Analyzed and utilized key business metrics, such as attendance, attrition, and engagement, to support informed decision-making.
- Advocated for an exceptional employee experience by partnering with leaders, stakeholders, and core teams, while educating associates on self-service tools and resources.
- Drafted and distributed professional communications to associates and leaders, fostering clarity and alignment.
- Planned, coordinated, and executed associate activities to promote an inclusive and engaging work environment.
- Supported managers in addressing associate queries related to time/attendance, benefits, policies, accommodations, and Leave of Absence (LOA).
- Delivered prompt, accurate, and professional responses to employee questions and concerns through various channels, including in-person, email, phone, and ticketing systems.
Customer Service Associate - AMAZON
(2020-09 - 2022-12)
- Managed customer inquiries across phone, chat, and email channels with a focus on delivering prompt and effective resolutions.
- Proficient in Microsoft Outlook and MS Office applications, ensuring seamless task execution and communication.
- Strong verbal and written communication skills, coupled with adaptability to flexible work schedules.
- Thrived under pressure in dynamic, fast-paced environments while consistently exceeding productivity and quality benchmarks.
- Proven ability to collaborate effectively as a valuable team member, contributing to collective success.
Trainer in Electrical Department - QUESS CORP LTD (PMKVY) - EXCELUS SOLUTIONS PVT LIMITED
(2017-02 - 2020-09)
- Facilitated the student mobilization process, achieving targeted admissions for assigned domains.
- Delivered curriculum effectively, integrating both theoretical and practical components as designed.
- Conducted induction programs and life skills sessions to enhance beneficiaries' overall development.
- Managed student assessments and maintained comprehensive portfolios for their courses.
- Organized guest lectures to meet the prescribed standards and ensured the proper upkeep of curriculum and course labs.
- Achieved 100% placement targets for the respective domain, coordinating field visits and on-the-job training programs.
- Oversaw post-placement tracking, including salary slip collection, to ensure successful outcomes.
- Ensured accurate MIS entries and documentation as per project guidelines for the respective domain.
- Collaborated with the Center Manager to meet all audit compliance and project requirements efficiently.
Electrical Supervisor - Uttam Electricals Sales and Service
(2016-06 - 2016-12)
- Tested and repaired variable frequency drives, alarms, and control systems.
- Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Installed electrical and mechanical equipment by the National Electric Code.
- Measured and read DMM, meggers, micrometers, and thickness gauges using electrical and mechanical testing.
