Yashima Khanna

Dedicated healthcare professional with experience in patient relations, public relations, OPD coordination, patient care operations, appointment scheduling, medical records, grievance handling, and patient feedback management. Currently working as a Public Relations Officer (PRO) at NKS Hospital, Pitampura.

Public Relations Officer (PRO) / Patient Relations Coordinator - NKS Hospital, Pitampura - Pitampura

(2024-01)

• Patient relations and front-office coordination, supporting smooth patient interactions and service delivery.
• Coordinate OPD activities, patient appointments, follow-up/reminder calls and patient care operations.
• Address patient and family concerns, coordinate resolutions and support patient satisfaction.
• Maintain accurate patient records, documentation, feedback and grievance information.
• Prepare and maintain reports related to patient feedback, complaints and service improvement.

Patient Relations Executive (Coordinator) - NKS Hospital

(2021-07 - 2023-04)

• Worked as Public Relations Executive In-Charge (Coordinator).
• Handled OPD planning and coordinated patient care operations.
• Scheduled patient appointments and made reminder calls.
• Maintained patient medical records and accurate documentation.
• Responded to patient concerns in a timely manner and supported patient satisfaction.

Teacher - Mommy' Angels Public School

(2019-04 - 2020-02)

• Worked as a teacher.

Bachelor of Arts - University of Delhi (2015-06 - 2018-05)