Yasmeen Shaikh

Storage Administrator with 3 years at Dell Technologies and Deloitte, excelling in NetApp administration and data management proven ability to enhance storage efficiency and resolve complex issues, while delivering exceptional end-user support skilled in performance diagnosis and adept at collaborating with cross-functional teams to achieve project goals.

Storage Administrator - Dell Technology - Bangalore, India

(2021-11 - 2024-07)

• Worked as a Storage Administrator at Dell technology (Providing technical support for NetApp filers and the unity.
• Provide 24/7 remote support to EMEA, ASIA, America's customer locations.
• Work on Service Request and Incidents and was responsible in maintaining the SLA
• Closely worked with storage architects to get space cleared for new requests and maintain the storage array.
• To handle all the storage provision (creation/expansion) in the project that was raised by the user.
• Work with change and problem management tools.
• Work with other support groups (UNIX, WINDOWS) to resolve storage related issues.
• NetApp Data Ontap upgradation.
• Identifying Disk failure on servers and coordinating with vendor and DC engineer for the replacement of faulty drive and Battery's.
• Worked on 7-mode Transition Tool for migrating customer's data
• Managing raid groups (Creation, Expansion)
• Good exposure on Controller failover to UNTY Products.

File server support Analyst - Deloitte Consulting India Pvt limited

• Worked in Tech Ops team for Coordinating between Vendor and CPGC.
• Worked on Inventory Reports for Hardware & Software for Vendor.
• Handled INC related to thermal printer issues.
• Worked on creating & tracking SRs such as new Application request, upgrades, updates, Removals, and uninstalls.
• Worked on the Miro license and BTC voice support issues.
• Handled iMac printer issues.
• Worked on Nexudus and Snapcomm related issues.
• Generated AWS Monthly report.
• Handled MSD and RSD related issue.
• Granted access to the network path.
• Handled requests for approvals of laptops, APOC rugged tablets, crome books. Ultra slim tab, desktop.

BCA - Information Science - Al Ameen institute of information science (2020-11)