Payment Risk Operations as Investigation Specialist
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Detail-oriented professional with 2+ years of experience as an Amazon Investigation Specialist, specializing in fraud investigations, fraud detection, fraud prevention, AML compliance, auditing, and team leadership. Expertise in investigating multiple frauds including Account Takeover (ATO), Payment Takeover (PTO), Transaction Origination Abuse (TOA), Identity Theft, First-Party Fraud, Synthetic Identity Fraud, and Card Payment Fraud. Also currently serving as Subject Matter Expert (SME) managing a team of 10 investigators, driving performance improvement through coaching, audits, and structured feedback.
Proven track record of operational excellence with multiple Awards for Excellence and Employee of the Month recognitions. Passionate about people development, process improvement, and minimizing bad debt through data-driven decision-making.
Payment Risk Operations as Investigation Specialist - Amazon
(2024-07)
Investigate suspicious activities and analyze high-risk transactions through transaction monitoring systems to detect and prevent payment fraud, contributing to bad debt reduction and platform safety. Perform alert review and 360-degree reviews of flagged activities to assess potential fraud risks across multiple fraud typologies including Account Takeover (ATO), Payment Takeover (PTO), Transaction Origination Abuse (TOA), Identity Theft, ATO Scams, First-Party Fraud, Synthetic Identity Fraud, and Card Payment Fraud. Conduct risk assessment on escalated cases and handle dispute resolution processes to determine legitimate vs. fraudulent claims.
Leverage fraud analytics to identify patterns, trends, and emerging fraud vectors for fraud prevention. Conduct quality audits and compliance checks to ensure adherence to risk policies and SOPs. Selected as Subject Matter Expert (SME) managing a team of 10 investigators — providing coaching, structured feedback, and regular 1:1 sessions to improve team metrics including IPH, accuracy, and SLA adherence.
Lead knowledge-sharing sessions to upskill team members on processes and investigation techniques. Appointed as Point of Contact (POC) to r
University college of Engineering, JNTUK, Narasaraopet (2021 - 2024)
Narayana Junior college, Nellore (2018 - 2020)
