Yekkisetti Ramya

Results-driven and customer-focused professional with over 5 years of experience across insurance operations, customer relationship management, and software testing. Skilled in branch operations, MIS reporting, regulatory compliance (IRDAI), and customer engagement. Proven ability to improve customer satisfaction, achieve business targets, and deliver data-driven insights for strategic decision-making.

Senior Corporate Account Manager at HDFC Life Insurance Company Ltd (2025-01 – Present)

• Manage key corporate portfolios ensuring smooth policy renewals and premium collection
• Deliver performance dashboards and MIS reports supporting sales decisions
• Ensure operational compliance with IRDAI regulations and company policies
• Strengthen customer retention through proactive relationship management

Executive Relationship Officer at Bajaj Allianz Life Insurance Co. Ltd (2024-01 – 2025-01)

• Managed end-to-end customer servicing, policy issuance, and documentation
• Achieved sales conversion targets through consultative engagement
• Collaborated with internal teams to improve onboarding and claims processes

Senior Relationship Manager at Aditya Birla Limited (2022-01 – 2024-01)

• Executed functional and regression testing for insurance platforms
• Reported defects and coordinated with developers to improve system reliability

Software Engineer (Testing & Reporting) at Wipro Technologies (2016-01 – 2019-01)

• Developed automated test cases and tracked defects using QA tools
• Created Excel & PowerPoint MIS dashboards for leadership reporting

Bachelor of Computer Application (BCA) in Computer Application – Roland Institute of Science and Technology (2015-01)

Higher Secondary – SBR Women's College (2014-01)

10th Class – DAV Public School (2012-01)