Director Software Quality Assurance - Biz2X / Biz2Credit - Noida, India
(2025-05)
AI-driven QE strategy, automation architecture and engineering governance
- Lead a 60-member QE organization and enterprise-wide transformation from manual QA to AI-first engineering using Cursor, Model Context Protocol (MCP), agentic AI and LLM-based testing.
- Built AI test-generation agents, Playwright-MCP frameworks and autonomous pipelines connecting requirement analysis, test generation, execution, reporting and release quality gates within CI/CD.
- Developed retrieval-augmented generation (RAG) knowledge platforms for contextual test generation, requirement analysis and defect intelligence; captured UI workflows, locators and interaction patterns to guide AI agents.
- Modernized Selenium automation to Playwright, applying Page Object principles, atomic test design and flakiness controls to strengthen maintainability and pipeline reliability.
- Led conversational AI evaluation with Raga AI for hallucinations, accuracy, relevance, safety and toxicity; introduced AI-assisted defect triage and RCA using logs, telemetry and production observability.
- Established quality analytics and coverage reporting for release readiness, risk and automation effectiveness; mentor teams and partner with executive, Product and Engineering stakeholders on roadmaps and quality governance.
- Own application architecture, scalability and end-to-end production scaling across interconnected enterprise applications, connecting quality strategy to distributed-platform reliability.
Manager Software Quality Assurance - Bluecore - Noida, India
(2021-11 - 2025-05)
SaaS automation, continuous quality and cloud-native reliability
- Led Quality Engineering and release governance for a multi-tenant SaaS platform serving enterprise retailers; established automation, performance engineering and GCP validation environments.
- Implemented observability through centralized logging, tracing, telemetry, alerting and service-health dashboards, improving visibility into production behavior and reliability.
- Partnered with Engineering, Product, DevOps and SRE to define SLAs, SLOs, error budgets, availability targets and production readiness reviews.
- Institutionalized major incident management, on-call operations, triage, escalation, war-room coordination and RCA reviews to turn service incidents into engineering improvements.
- Integrated automated REST API validation and post-deployment quality gates into Jenkins and GitHub Actions; introduced generative AI for test creation, self-healing automation and synthetic data.
- Expanded load engineering with k6, Gatling and Locust. Validated performance and endurance on Kubernetes multi-replica environments, identifying pod autoscaling constraints and resource bottlenecks with Platform and SRE teams.
Senior Manager Software Quality Assurance - Paytm - Noida, India
(2015-12 - 2021-11)
Financial platform QE, performance engineering and payments resilience
- Owned end-to-end application architecture, scalability and production scaling for high-volume payments, including EDC payment platforms processing millions of daily transactions; provided full-stack engineering leadership across the payments ecosystem.
- Established and scaled the Performance Engineering Center of Excellence for Payment Gateway, Wallet, Merchant Onboarding, Settlements and Payments Bank platforms handling millions of daily transactions.
- Designed enterprise-scale performance frameworks across Java, Tomcat, microservices, Kafka, RabbitMQ, Redis Cluster and MySQL Cluster, addressing throughput, latency and resilience across application, messaging, caching and database layers.
- Led Diwali peak readiness, production traffic validation, capacity planning, resilience engineering, chaos testing and disaster recovery exercises across mission-critical payments platforms.
- Built performance labs, environment strategies, workload models, monitoring dashboards and CI/CD-integrated performance pipelines for continuous validation and production readiness.
- Led end-to-end quality engineering for an estate of 2M+ payment devices across Android, Linux and iOS, supporting merchant acceptance infrastructure and EDC/POS and IoT payment solutions.
- Defined device integration, certification, interoperability and regression strategies; implemented automation frameworks and scalable regression suites to improve release speed and coverage.
Software Technical Lead, QA - Tech Mahindra - Noida, India
(2012-05 - 2015-12)
System and integration quality for mission-critical trading communications
- Provided full-stack engineering leadership for IPC Advanced Voice Turret solutions supporting trading and telecom communications; led 5-7 QA engineers in end-to-end system validation.
- Managed integrated environments with 1,800+ physical voice turret devices, simulators, proxies and telecom infrastructure for system, integration, interoperability and release validation.
- Coordinated technical stakeholders on defect resolution, risk assessment and release strategy to strengthen communication reliability and deployment readiness.
Senior Performance Test Engineer - Amdocs - Gurgaon, India
(2010-11 - 2012-04)
Enterprise telecom performance and capacity engineering
- Delivered performance validation for CRM, advertising, billing and OSS/BSS platforms serving geographically distributed telecom customers; executed load, volume, stress, scalability and endurance programs with HP LoadRunner.
- Performed workload modeling, throughput analysis, SLA validation, capacity assessment and RCA across application, middleware, database and network layers.
Software Engineering Lead - HCL - Noida, India
(2007-09 - 2010-11)
Java retail platform performance, scalability and business continuity
- Led performance engineering, capacity planning and scalability validation for a Java retail ecosystem supporting 500+ stores, 1,500+ POS terminals and high-volume eCommerce traffic.
- Validated 15x Boxing Day traffic surges while maintaining end-to-end transaction response times below 3 seconds across POS and web channels, using JMeter and CA Wily APM.
- Performed JVM analysis, performance tuning, bottleneck remediation, high-availability validation and disaster recovery testing to support peak readiness and business continuity.
