Yogendra Pal

Results-driven Billing & Revenue Cycle Management professional with 25+ years of experience in multi-specialty hospitals. Expertise in Cash & Credit Billing, TPA coordination, Government schemes (CGHS, ECHS, DGEHS), and Corporate Billing. Proven ability to improve collections, reduce claim rejections, and ensure audit compliance. Strong leadership skills with a track record of managing large teams and optimizing billing operations for maximum efficiency.

Manager – Credit & Cash Billing - Apollo Medics Hospital, Lucknow - Lucknow

• Manage end-to-end billing operations for IPD cash and credit patients
• Handle TPA, corporate, and government billing processes
• Monitor receivables, collections, and claim status
• Fresh Empanelment and Renewal ( TPAs, PSU & other Government schemes)
• Ensure compliance with audit standards and hospital policies
• Lead billing team and ensure adherence to TAT and service quality

Manager – Cash & Credit Billing - Park Hospital, Gurgaon - Gurgaon

(2023-09 - 2025-04)

• Supervised billing operations and discharge processes
• Strengthened billing audit systems to reduce errors
• Managed corporate and insurance billing workflows
• Coordinated with departments to resolve billing discrepancies

Senior Manager – TPAs & Billing - Era's Lucknow Medical College & Hospital, Lucknow - Lucknow

(2020-05 - 2023-08)

• Managed complete TPA operations and empanelment processes
• Handled government and corporate billing accounts
• Reduced claim rejection rates through process improvements
• Led MIS reporting and financial tracking

Manager – Billing & TPA - Metro Heart Super Specialty Hospital, Delhi - Delhi

(2014-03 - 2020-03)

• Oversaw billing and insurance claim processes
• Managed AR, collections, and reconciliation
• Coordinated with TPAs and corporates for timely payments

TPA Executive - Sunder Lal Jain Hospital, Delhi - Delhi

(2012-02 - 2014-02)

• Processed insurance claims and handled TPA coordination
• Ensured documentation accuracy and timely submissions

Admin cum TPA Executive - Tirath Ram Shah Hospital, Delhi - Delhi

(2005-08 - 2012-01)

• Managed administrative and billing support functions
• Assisted in TPA billing and coordination

Clerk - Command Hospital, Lucknow - Lucknow

(2001-01 - 2005-07)

• Managed medical store operations and procurement
• Handled vendor coordination and inventory management
• Assisted in audit and compliance processes

Graduation - Economics - Kanpur University (2001)

Intermediate - UP Board, Allahabad (1996)

High School - UP Board, Allahabad (1994)