Back Office at Byzan Systems Pvt. Ltd. (Client - DBS Bank) (2025-04 – Present)
Worked on the I-Net system to upload and maintain client data and KYC documentation. Processed mandate changes and coordinated with clients for document completion.
- Worked on the I-Net system to upload and maintain client data and KYC documentation
- Processed mandate changes including updates to authorized signatories and directors for client entities
- Drafted professional email communications to inform clients about required documents and next steps
- Prepared and shared pre-filled documents with clients as per compliance and process requirements
- Coordinated with clients to obtain duly stamped and signed documents to complete transactions accurately
MIS Executive at Donear House (2024-06 – 2025-04)
Processed and managed order information from Sales team. Reviewed order forms and updated Warehouse Management System for accurate order processing and dispatch.
- Worked as an MIS Executive
- Processed and managed order information provided by the Sales team
- Received order forms via WhatsApp and email containing state-wise order details
- Reviewed each form to ensure accurate details, including fabric type, style number, and quality
- Updated and entered order details into the Warehouse Management System (WMS)
- Coordinated with the warehouse team to ensure timely processing and dispatch of orders
MIS Executive at Mahendra Brothers Exports Pvt Ltd (2021-12 – 2024-05)
Updated MIS reports daily, managed purchase orders, and analyzed data using Excel sheets. Coordinated with Sales team to ensure accurate reporting and maintained records for decision-making.
- Worked as an MIS Executive
- Updated MIS reports daily and compiled data as required by the Sales department
- Coordinated with the Sales team via Outlook and phone calls to ensure accurate reporting
- Managed and analyzed data using multiple Excel sheets
- Handled diamond purchase orders and provided PO details to respective HODs
- Updated purchase entries in Word documents and corresponding Excel sheets
- Ensured smooth data flow and maintained accurate records for internal use and decision-making
Collection Executive at HDB Finance Pvt Ltd (2020-11 – 2021-12)
Made outbound calls to customers regarding pending credit card bill payments. Reminded customers about due amounts and guided them on payment methods.
- Worked as a Collection Executive
- Made outbound calls to customers regarding pending credit card bill payments
- Reminded customers about due amounts and payment deadlines
- Guided customers on payment methods and options
- Ensured timely follow-up for overdue accounts
Customer Care Executive at EPI Centre (2019-01 – 2019-10)
Worked in the LG process as a Customer Care Executive. Handled customer calls, registered complaints, and provided solutions for LG product-related issues.
- Worked in the LG process as a Customer Care Executive
- Handled customer calls related to LG products
- Registered customer complaints in the system
- Provided solutions and support for LG product-related issues over call
- Ensured customer satisfaction by resolving queries effectively
Customer Care Executive at Anand India Pvt Ltd (2016-04 – 2018-09)
Handled incoming customer calls and addressed complaints. Specialized in supporting small electronic products and gadgets with technical troubleshooting.
- Worked as a Customer Care Executive
- Handled incoming customer calls and addressed complaints and inquiries
- Specialized in supporting small electronic products and gadgets
- Troubleshot technical issues and guided customers through product features
- Ensured high customer satisfaction through clear communication and effective problem-solving
