Centre Lead – ASK Program (Operations Manager) - BLS International Services Limited
(2025-12 - 2026-04)
- Worked with Bls International Services Limited from Dec'25 to Apr'26 as Centre Lead-Ask Program (Operations Manager).
- Successfully Leading and managing ASK (UIDAI Government Project) operations, managing a team of 15 employees in a fast-paced customer service environment.
Centre Lead – ASK Program (Operations Manager) - IDEMIA
(2023-01 - 2025-12)
- Worked with Idemia from Jan'23 to Dec'25 as Centre Lead-Ask Program (Operations Manager).
- Successfully led and managed ASK (UIDAI Government Project) operations, managing a team of 18 employees in a fast-paced customer service environment.
- Directed end-to-end sales and operational performance of ASK centers.
- Developed operational KPIs, performance tools, and reporting structures for continuous improvement.
- Coordinate with UIDAI HQ, regional offices, and government authorities for seamless execution.
- Consistently achieved annual targets of revenue given by our organization.
- Executed project initiation, vendor management, cost control, and application rollouts.
HSPL (Home Sales Partner Lead) - Assistant Manager Grade - Reliance Jio Infocomm Ltd
(2021-05 - 2021-12)
- Worked with Reliance Jio Infocomm Ltd from May'21 to Dec'21 as HSPL(Home Sales Partner Lead) on Assistant Manager Grade.
- Managed team of Area Retailers and supervise day-to-day results of sale of Jio fiber connections and work on achieving monthly targets.
- Managed team of Area Retailers and train them to carry out sales planning and retention of customers.
Agency Manager - SBI Life Insurance Co. Ltd
(2020-09 - 2021-04)
- Worked with Sbi Life Insurance Co. Ltd from Sep'20 to Apr'21 as an Agency Manager.
- Recruit and manage a team of Insurance Advisors and work with them on monthly sales goals.
Teller - Deputy Manager Grade - HDFC Bank
(2019-02 - 2020-02)
Worked with Hdfc Bank from Feb'19 to Feb'20 in Retail Banking Operations as Teller on Deputy Manager Grade.
- Flexcube handling for financial transactions like cash transactions, RTGS/NEFT, Fund Transfer, DD, ATM management etc.
- Responsible for third party products cross selling including CASA, Life insurance, General insurance, Mutual funds, term deposits, Demat, Retail assets loans etc
- Locker Custodian and inventory manager.
- Cash operations, Remittance, Vault cash and bulk stock custodian.
- Suspicious transaction reporting and branch expenses handling.
- Handling operations like account opening, fixed deposits, TCDC Cards etc.
- Error free documentaion of all the account opening and all customer instructions (stop payment, FD closure, Debit card hotlisting etc).
- Customer Query handling and resolving in defined TAT and improving customer service levels.
- Responsible for improving internal audit operational effieciency score of the branch.
Customer Service Officer and Teller - Assistant Manager Grade - Axis Bank Ltd
(2012-12 - 2019-02)
Worked with Axis Bank Ltd from Dec'12 to Feb'19 in Retail Banking Operations as Customer Service Officer and Teller on Assistant Manager Grade.
- Finacle handling for financial transactions e.g. cash transactions, RTGS/NEFT, Fund Transfer, DD etc.
- Responsible for third party products cross selling including CASA, Life insurance, General insurance, Mutual funds, term deposits, Demat, Retail assets loans etc.
- Consistently exceeded sales targets by an average of 10-15% throughout the year.
- Suspicious transaction reporting and branch expenses handling.
- Cash operations, Remittance, Vault cash and bulk stock custodian.
- Deepening of allotted customer portfolio on monthly basis.
- Locker Custodian and inventory manager.
- Achieving sales KRA as per bank's KRA.
- Engaging with walk in customers for cross selling.
