Yogesh Kumar
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About
SourceURL:file:///home/yogesh-pal/Downloads/Yogesh Resume.docx
IT Support Specialist with over 7 years of experience in providing hardware, software, and network support across various organizations. Skilled in Windows/Linux/Mac OS environments, remote support, system assembly, printer/CCTV installation, and troubleshooting. Proven ability to work as a single point of contact for IT support with strong communication and problem-solving skills.
Experience
WORK EXPERIENCE
IB Monotaro Pvt. Ltd., Delhi
Technical Support | Jun 2023 – Present
- Single Point of Contact for IT support via calls, tickets, email, and chat.
- Expertise in Windows, Linux, and Mac OS administration.
- Manage printer setup, maintenance, and system assembly/disassembly.
- Utilize ManageEngine tools for Patch Management, scanning for missing patches and deploying OS/third-party updates.
- Configuration Management: Automated tasks using configuration policies and deployed system configurations.
- IT Asset Inventory: Managed automatic asset scanning and validated hardware/software reports.
- OS Deployment: Prepared OS images and tested deployment via PXE boot and USB.
- Google Workspace Administration: Handled account creation, license assignment, backups via Vault, and Group management.
- MDM Profile Management: Enforced policies for Android/iOS and managed remote locks/wipes of corporate data.
Technical Support (Lenovo) | Dec 2022 – Jun 2023
- Delivered remote desktop and hardware support for Lenovo clients.
- Installed and maintained operating systems and resolved technical issues.
Technical Support (Lenovo) | Jan 2021 – Sep 2022
- Troubleshot hardware/software issues and maintained technical logs.
Technical Support | Jul 2018 – Oct 2020
- Managed client hardware queries and resolved network connectivity problems.
Technical Support (HP) | May 2017 – Jun 2018
- Provided on-site support and customized desktop setups for clients
Education
- B.Sc. (PCM) – Dr. Bhimrao Ambedkar University, Agra
- ITI – Computer Operator (2015)
- Intermediate & High School – UP Board (2014, 2012)