Yogita Chauhan

Motivated and Service-Oriented Customer Service Associate (CSA) with 01+ year of Hands-On Experience in Airport Terminal Operations at IGI Airport, New Delhi (Under DIAL–Managed by GMR Group). Skilled in Passenger Handling, Check-In, Boarding, Baggage Coordination and Terminal Facilitation with proven ability to deliver Smooth, Safe and Professional Travel Experiences. Known for Discipline, Punctuality and Friendly approach towards Passengers and Colleagues.

Seeking to contribute to a leading Airline/Airport Operator by ensuring World-Class Customer Service and Operational Excellence.

Customer Service Associate – Terminal Operations at Omullane Management Solutions Pvt. Ltd. (Third-Party for DIAL) (2024-08 – Present)

Representing DIAL (Managed by GMR Group) in Passenger Facilitation and Airport Operations.

• Supporting Passengers through Check-In, Boarding gates and Security Zones.
• Coordinating with Airlines and Terminal Teams for Seamless Departures and Arrivals.
• Handling Passenger Queries, Ensuring Courteous Service and Timely Resolution.

Customer Service Representative (CSR) – Terminal Operations at UDS–Updater Services Pvt. Ltd. (Third-Party for DIAL) (2023-11 – 2024-07)

• Assisted Daily Operations in Departure and Arrival Terminals.
• Supported Baggage Services, Gate Coordination and PRM Assistance.
• Maintained Safety, Punctuality and Service Excellence Standards.

M.Com in Master of Commerce – Chaudhary Charan Singh University, Meerut (2021 – 2021)

B.Com in Bachelor of Commerce – Chaudhary Charan Singh University, Meerut (2019 – 2019)

Intermediate – UP Board (2016 – 2016)

High School – UP Board (2014 – 2014)