Yokesh Waran

Experienced professional with 2 years of experience in healthcare operations including compliance auditing and call quality analysis. Skilled in patient verification, insurance validation, and accurate order processing. Strong ability to identify process gaps, improve service quality, and maintain high accuracy while meeting productivity targets.

Compliance Auditor at Smyle Wurk LLP (2025-03 – Present)

• Performed insurance verification and eligibility checks using Availity and PVerify.
• Handled client communication to resolve queries efficiently.
• Validated patient identity and supporting documentation.
• Ensured active insurance coverage and compliance adherence.
• Processed orders accurately as per guidelines.

Quality Analyst at Spynest Solution (2023-04 – 2023-09)

• Evaluated customer interactions to ensure quality standards.
• Identified gaps and areas for improvement.
• Performed call audits and maintained reports.
• Ensured adherence to process and communication guidelines.

B.Sc. in Computer Science – KSR College of Arts and Science (2018 – 2021)