Yoshica

Dynamic and results-driven professional with 13+ years of experience in executive support, workplace operations, facility management, and customer service across global organizations. Proven expertise in leading strategic administration functions, enhancing workplace and employee experience, managing infrastructure expansion & transitions, and driving operational excellence. Skilled in vendor management, business travel logistics, stakeholder engagement, and cross-functional coordination, with a strong focus on efficiency, confidentiality, and service excellence in fast-paced environments.

Additionally, a certified wellness practitioner with knowledge and experience in yoga, meditation, oncology wellness support, and Ayurvedic nutrition, promoting holistic well-being, mindfulness, and healthy lifestyle practices.

Administration Manager & EA at NOTHING TECH (2022-03 – 2024-09)

• Provided executive and personal assistance to Founders, VP/MD, and Directors, including calendar management, travel coordination, and confidential communication handling.
• Prepared reports, presentations, and briefing documents for leadership meetings and investor interactions.
• Coordinated with global stakeholders across the UK, Dubai, China, and India to ensure seamless communication and operational alignment.
• Led office relocation, expansion, and fit-out projects, ensuring operational readiness, IT infrastructure setup, and workplace continuity.
• Managed procurement and deployment of branded merchandise while supporting marketing campaigns, events, and brand visibility initiatives globally.
• Oversaw corporate travel management including visa processing, itineraries, accommodation, and logistics for leadership and teams.
• Managed workplace operations including facilities, administration, IT services, employee engagement, and wellness initiatives.
• Prepared and monitored operational budgets, controlled expenditures, and collaborated with finance on vendor payments and reconciliations.
• Led vendor sourcing, on-boarding, SLA management, and contract negotiations across multiple geographies.
• Supported overseas operations for teams in China, UK, and Dubai, including logistics coordination, remote office setup, and cross-border operational support.
• Mentored office managers globally to ensure consistent service delivery and smooth operational management.

Assistant Facility Manager at SODEXO (2021-07 – 2022-02)

Working with EY

• Supervised facility operations across assigned sites, ensuring smooth daily functioning and timely issue resolution.
• Led and managed a team of 25 employees, including outsourced staff, to maintain operational efficiency and service quality.
• Managed transition and commissioning activities for new spaces, coordinating infrastructure readiness, operational handovers, and vendor support.
• Implemented and monitored COVID-19 safety protocols, including sanitization, PPE management, awareness sessions, and compliance measures.
• Oversaw inventory management, consumables tracking, and preparation of monthly operational and utility reports.
• Ensured compliance with EHS standards, statutory regulations, and conducted audits, risk assessments, and corrective actions.
• Assisted in budgeting and cost control initiatives, identifying cost-effective solutions while maintaining service standards.
• Coordinated project snag closures with project teams, OEMs, and vendors to ensure timely resolution and quality assurance.
• Managed soft services including housekeeping, pest control, landscaping, cafeteria, and front-office operations.
• Led vendor management activities, ensuring SLA/KPI compliance, performance monitoring, and timely issue resolution.

Lead Facility & EA at TRUEBLUE India (2017-01 – 2021-07)

• Provided executive support to the Vice President – India Operations, including calendar management, meeting coordination, and administrative assistance.
• Managed domestic and international travel arrangements for senior leadership, delegates, and teams, ensuring seamless logistics and cost efficiency.
• Oversaw workplace soft services including housekeeping, security, cafeteria, transport, and facility operations.
• Led vendor management activities covering on-boarding, performance evaluation, and SLA compliance.
• Supported cross-functional stakeholders to ensure smooth day-to-day operations and workplace efficiency.
• Drove employee engagement, CSR initiatives, and Business Continuity Planning (BCP) activities.
• Coordinated recruitment drives and on-boarding activities in collaboration with HR and talent acquisition teams.
• Supervised a team of 110 employees, conducted performance discussions, and implemented process improvements to enhance operational excellence.
• Prepared Monthly Business Reports (MBR), monitored budgets, and ensured cost-effective operations while maintaining service quality.
• Implemented technology solutions such as attendance systems, access control, and visitor management systems to streamline operations and improve efficiency.

Executive Facility at Cushman & Wakefield (2015-01 – 2016-12)

Bharti Airtel

• Managed executive floor operations, ensuring a professional and seamless environment for leadership and stakeholders.
• Coordinated calendars, meetings, travel arrangements, and events for senior executives and management.
• Handled vendor and supplier management, including service quality monitoring, contract coordination, and performance evaluation.
• Supervised front office operations, visitor management, and daily administrative activities.
• Managed office inventory, assets, and equipment with proper tracking and timely replenishment.
• Coordinated domestic and international travel logistics, including flights, accommodations, and transportation.
• Processed facility-related invoices while ensuring accuracy, timely submission, and budget compliance.
• Provided administrative support across departments, including documentation and communication management.

Guest Relations Executive at ITC FORTUNE SELECT EXCALIBUR (2014-07 – 2015-01)

• Built strong guest relationships through proactive engagement, and prompt issue resolution.
• Led and supervised Customer Care Executives (CCE) to ensure service excellence and operational efficiency.
• Managed hotel reservations, coordinated with internal departments, and optimized room allocation to maximize occupancy and revenue.
• Supported sales initiatives by upselling hotel services, packages, and guest experiences to drive revenue growth.
• Monitored Customer Satisfaction Index (CSI) metrics and implemented feedback-driven improvements to enhance guest experience.

Process Associate at GENPACT (2013-09 – 2014-07)

GE MONEY

• Delivered customer support through inbound calls, resolving queries related to banking products and services.
• Managed backend operations including data entry, account maintenance, and transaction processing with high accuracy.
• Handled collections activities, negotiated repayment plans, and updated customer payment records.
• Ensured compliance with Australian banking regulations, internal policies, and quality standards.
• Maintained SLAs while contributing to customer satisfaction and operational efficiency targets.
• Collaborated with cross-functional teams to resolve customer issues and improve workflow processes.
• Maintained accurate documentation of customer interactions and back-office transactions.

Assistant Customer Care Executive at IENERGIZER (2011-12 – 2013-08)

Fashion & You/Freecultr

• Managed customer support via chat, email, and phone, ensuring timely query resolution and high customer satisfaction.
• Handled order updates, returns, refunds, cancellations, and complaint escalations with effective follow-ups.
• Coordinated with logistics and warehouse teams to ensure smooth service delivery across e-commerce platforms.
• Maintained customer interaction records, prepared service reports, and supported process improvement initiatives.
• Assisted in on-boarding and training new team members on customer service tools, SOPs, and communication standards.
• Ensured compliance with company policies, service quality standards, and data privacy guidelines.

Bachelors of Arts in English Honours – Delhi University (2014)

Intermediate in CBSE Board – Modern International School (2011)

Matriculation – NIOS (2009)

Oncology & Ayurvedic Nutritionist (2025)

Yoga & Meditation Practitioner (2021)