Associate Vice President – Business Transformation & Programme Management at EVERSANA (2020-09 – Present)
Programme Management leader for global pharmacovigilance platform implementations and AI transformation programmes. Full P&L $25M · 150+ FTEs · 20+ global enterprise pharma clients · Multi-region regulated environments.
- Led enterprise pharmacovigilance platform implementations for 20+ global pharma clients — managing scope, governance, validation, and client acceptance; introduced onboarding playbooks reducing go-live timelines by ~25%.
- Directed multi-track programme portfolios spanning cloud modernisation, regulatory compliance, and platform enhancement — managing interdependencies, resource planning, and milestone delivery through structured PMO frameworks with CPI/SPI tracking.
- Aligned product roadmaps with regulatory and commercial priorities — ensuring GxP-compliant, on-time delivery of critical platform milestones across FDA/EMA-regulated environments.
- Partnered with sales on RFP responses, effort estimation, and commercial structuring — translating delivery-side programme governance into commercial commitments and contract growth.
- Led end-to-end AI implementation programme for pharmacovigilance — from use-case discovery and vendor evaluation through GxP/CSV validation (IQ/OQ/PQ) and production rollout in FDA/EMA environments; achieved 20%+ reduction in manual case processing effort.
- Delivered AI outcomes across 5+ global pharma clients: 35% faster literature case processing, 2× throughput scalability without headcount growth — driving contract renewals and scope expansion.
- Governed AI innovation pipeline through structured programme governance, steering committees, milestone tracking, and risk management — embedding AI-driven insights into regulated PV workflows.
- Established AI Centre of Excellence to standardise solution evaluation, stakeholder readiness assessment, and GxP validation frameworks across the organisation's AI delivery portfolio.
- Deployed Jira AI and Microsoft Project Copilot for sprint planning, backlog refinement, and resource capacity analysis — improving sprint velocity tracking and release predictability across Agile delivery teams.
- Implemented GenAI (Claude/GPT-4) for automated programme documentation — RCA reports, status updates, meeting synthesis, and SteerCo pack generation — reducing administrative overhead by 40%.
- Piloted ML-based delivery risk identification models for early flagging of at-risk programmes — enabling proactive corrective action before milestone slippage impacted commercial commitments.
- Applied Microsoft Teams Copilot for stakeholder communication templates and automated action item tracking across distributed global delivery teams.
General Manager – Software Services at Freyr Solutions (2019-11 – 2020-09)
Business unit leader for Life Sciences regulatory technology SaaS — multi-customer delivery portfolios, commercial engagements, and cross-functional team governance.
- Spearheaded simultaneous end-to-end implementations of regulatory software modules (RIM, dossier, labelling, submissions) across 8+ pharma and biotech clients — achieving zero critical defects at launch.
- Standardised implementation methodology and delivery templates — reducing average onboarding time per customer by 30% while maintaining full GxP compliance.
- Partnered with presales teams on solution design, RFP responses, and deal structuring — bridging delivery expertise and commercial strategy for enterprise Life Sciences accounts.
- Leveraged AI-based analytics tools for programme health monitoring and predictive resource allocation across concurrent multi-customer delivery portfolios.
Associate Director – Cloud Platform Services & Governance at ArisGlobal (2010-10 – 2019-11)
9-year progressive leadership journey — cloud operations → global governance of enterprise pharmacovigilance SaaS platforms (Argus Safety, LSMV) across 300+ enterprise client environments.
- Architected and executed large-scale AWS cloud migration programme (300+ enterprise clients) — full programme lifecycle from methodology design through migration execution, validation, and hypercare without service disruption.
- Built PMO from ground up — CPI/SPI tracking, resource capacity planning, executive dashboards; managed 50+ concurrent programmes with >92% on-time delivery.
- Led Release Management and Sprint Planning for CTMS and PV product lines — overseeing development and testing cycles, sprint-wise progressive delivery, and structured collaboration between engineering, QA, and implementation.
- Implemented AI-enhanced programme monitoring and automated reporting for real-time portfolio health visibility — reducing manual effort and enabling data-driven programme governance across global delivery operations.
Team Lead – QA & Testing at Planet Soft Pvt. Ltd. (EBIX)
Quality Engineer at iSOFT Pvt. Ltd. (DXC Technology)
