Yugandhar P

Senior Salesforce professional with 14+ years of experience delivering consulting services and leading Sales Cloud, Service Cloud, Experience Cloud, and Nonprofit Cloud implementations. Expertise in gathering and analyzing business requirements, designing and optimizing complex flows and integrations, and mentoring team members to drive adoption and scalability. Proven track record of crafting innovative solutions, automating processes, and improving platform stability for enterprise clients.

Salesforce Consultant - Pinterest

(2024-03 - 2026-04)

• Gathered requirements and upgraded DocuSign to v25.3.01.00, optimizing flows for Opportunity creation, Account updates, and Quote submission.
• Implemented Partner Community with reseller/partner access restrictions.
• Streamlined approval processes for Bonus Requests and Quote Approvals.
• Integrated Foleon with Salesforce.
• Conducted training sessions and authored documentation to improve adoption.

Salesforce Consultant - ActHQ

(2022-11 - 2023-11)

• Led end-to-end Sales Cloud implementation, performing detailed business analysis to align the solution with stakeholder needs.
• Managed data loads and extracted Salesforce data via Airbyte streams.
• Crafted technical solutions by designing and executing REST API payloads and flows.
• Integrated Salesforce with Hubspot and Outreach.
• Mentored junior admins and documented processes for scalability.

Salesforce Manager - Accern

(2021-08 - 2022-11)

• Migrated workflow rules to Salesforce Flows.
• Managed access for 100+ users and resolved issues.
• Automated Slack notifications for Opportunity Wins.
• Enhanced Lead, Contact, and Opportunity Management.
• Implemented validation rules, approval processes, and assignment rules.

Senior Salesforce Administrator - Twilio

(2020-04 - 2021-07)

• Implemented Service Cloud entitlements and enhanced Partner Community.
• Automated case assignment using flows.
• Evaluated and implemented deduplication tools (DemandTools).
• Supported 2000+ users with access management and troubleshooting.

Senior Salesforce System Engineer - Akamai

(2015-02 - 2020-04)

• Managed weekly/monthly Salesforce maintenance and releases.
• Automated debug log deletion using Python + simple-salesforce.
• Configured and maintained DocuSign for Salesforce.
• Supported 7000+ users with access management.
• Assisted release management with Jenkins deployments.
• Performed data migrations using Data Loader, Inspector, dataloader.io.

Software Engineer - iGATE (Capgemini)

(2011-08 - 2014-08)

• Developed triggers, workflows, and approval processes.
• Built reports and dashboards for business insights.
• Handled ticket resolutions and data management activities.

M.Tech - Manufacturing Technology - NIT Calicut (2009 - 2011)

B.Tech - Mechanical Engineering - Sri Venkateswara University (2003 - 2007)