Yuvaraj S

Customer Relationship Manager with 4+ years of experience in CRM, customer service, technical support, Tally ERP, accounts support, billing, team leadership and client handling. Also experienced in teaching Tally ERP and Accounts, training users, and supporting e-commerce operations on Amazon and Flipkart. Strong communication, problem-solving and analytical skills.

Customer Relationship Manager at AXN Infotech (2021-12 – Present)

• Manage customer relationships for the Tiruppur region and coordinate with internal teams.
• Lead and supervise the customer service team.
• Maintain high customer satisfaction and improve client retention.
• Handle customer complaints and implement service improvement initiatives.
• Provide software and hardware troubleshooting and technical support.
• Maintain customer records, billing and operational reports using Tally ERP and Microsoft Excel.
• Support telemarketing and customer communication.
• Coordinate service requests and ensure timely issue resolution.
• Train and mentor new CRM team members.
• Recognized as Emerging Performer within 6 months.
• Received Best Service Manager Award.
• Received Best CRM Award.

Tally ERP & Accounts Trainer

• Trained students and professionals in Tally ERP and Accounts.
• Explained accounting concepts, vouchers, ledger creation, inventory, GST basics and reports.

E-commerce Seller Operations

• Managed Amazon and Flipkart seller operations including product listing, order processing and customer support.

Bachelor of Commerce in B.Com – Bharathiyar University (2019 – 2021)