Yuvraj 13

Operations executive | Backend operations | Demat Account Onboarding & KYC verification

Talent

New DelhiMember since June 14, 2026

SLA managementAutomation ToolsCross-Functional LeadershipRoot Cause AnalysisAdvanced Excel

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SLA managementAutomation ToolsCross-Functional LeadershipRoot Cause AnalysisAdvanced Excel

About

Detail-oriented Operations & Support Specialist with over 2.5 years of experience driving process optimization, lifecycle management, and strict regulatory compliance. Accountable for managing high-volume data pipelines and backend processing loops while resolving business-critical operational bottlenecks escalated by cross-functional teams. Expert in CRM data integrity, systematic root cause analysis, and minimizing Turnaround Time (TAT) within enterprise SLA structures.

Experience

Support Executive (Operations & Support) at Squadstack Solutions Pvt Ltd. (2023-09 – 2026-04)

Spearheaded the lifecycle management and execution of high-volume data pipelines for 15,000+ client accounts, successfully maintaining a 99.4% Quality Assurance (QA) pass rate against strict corporate compliance frameworks.
Orchestrated daily cross-functional collaboration with front-line engagement teams to perform immediate root cause analysis and eliminate 40+ complex operational bottlenecks under strict SLA management timelines.
Streamlined exception-handling protocols by conducting thorough compliance auditing on discrepant data profiles, successfully salvaging 95% of erroneously rejected records to salvage lost user conversions.
Executed strict data integrity audits across core CRM backend architectures with 100% precision, tracking system status changes and user detail metrics across the operational lifecycle.
Formulated proactive queue monitoring strategies across real-time production streams (Chat/Email), delivering immediate troubleshooting intervention to front-line support tiers and dropping user fallout rates by 18%.